Assistant Service Delivery Manager

NHS; Greater London; On-site; GBP 42,000 - 51,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Service Delivery Manager to enhance operations within the Surgical Division. This role is pivotal in ensuring high-quality service delivery, managing rotas, and coordinating staff workloads. The successful candidate will be deeply involved in service improvement initiatives and will work closely with both clinical and non-clinical teams. If you are committed to patient care and have a knack for operational management in a complex environment, this opportunity promises to be both rewarding and impactful.

Qualifications

• Operational management experience in the acute sector or similar complex environment.
• Knowledge in managing theatres, critical care, and anaesthetics.

Responsibilities

• Support day-to-day operational management of the Urology rota.
• Contribute to service improvement initiatives and facilitate collaboration.
• Manage recruitment, training, and performance reviews for staff.

Skills

IT proficiency

Excellent communication

Data analysis

Prioritization

Leadership

Problem-solving

Commitment to patient care

Self-development

Equality

Flexibility

Education

Degree level education

Equivalent experience

Tools

Service improvement tools

Job description

Job summary

We are seeking a passionate and driven Assistant Service Delivery Manager to join our Division of Surgery. You will play a pivotal role in ensuring seamless operations and excellence within the Surgical Division, working closely with the Senior Leadership team. Key responsibilities include managing rotas across the Division, overseeing scheduling, and ensuring high-quality service delivery. You will participate in PTL meetings and follow up on actions as required.

Main duties of the job

1. Support day-to-day operational management of the Urology rota and scheduling commitments across the Division.
2. Coordinate staff workloads, manage rotas for clinics and theatres, and monitor utilisation, waiting lists, and theatre usage to meet performance targets.
3. Contribute to service improvement initiatives and facilitate collaboration between clinical and non-clinical teams.
4. Ensure delivery of patient-centred services through continuous quality improvement.
5. Manage recruitment, training, and performance reviews for administrative and clinical staff, ensuring compliance with standards.
6. Oversee risk management processes, including audits and incident investigations.
7. Accurately capture and report data for decision-making and organize team meetings to promote effective communication.

About us

London North West University Healthcare NHS Trust (LNWH) cares for Brent, Ealing, Harrow, and beyond, with a team of over 8,200 staff serving nearly one million people. We operate major acute services at:

• Northwick Park Hospital: Emergency services, hyper-acute stroke, and rehabilitation units.
• St Mark's Hospital: Specialist bowel disease centre.
• Ealing Hospital: District general hospital with emergency and urgent care services.
• Central Middlesex Hospital: Planned care site with surgical and outpatient services.

We are a teaching NHS trust, involved in training future clinicians and research.

Details

Date posted: 07 May 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £42,939 to £50,697 per annum including HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 337-NP-8765AC

Job location: Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ

Job description

For main responsibilities, see attached Job Description and Person Specification.

Person Specification

Requirements include:

• Degree level education or equivalent experience
• Operational management experience in the acute sector or similar complex environment

Knowledge and experience in service improvement tools, meeting national targets, staff management, and managing theatres, critical care, and anaesthetics.

Skills and attributes include IT proficiency, excellent communication, data analysis, prioritization, leadership, problem-solving, commitment to patient care, self-development, equality, and flexibility.

Additional qualifications and experience are detailed in the full job description.

Disclosure and Barring Service check required.

Employer details:

• Name: London North West University Healthcare NHS Trust
• Address: Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ
• Website: https://www.lnwh.nhs.uk