Assistant Security Manager - Birmingham

FGH Security; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Wage access

Shift scheduling software

Discounts

Financial guidance

Training courses

Career progression

ACS Accredited

Mind Employer

Real Living Wage

Job summary

FGH Security invites applications for an Assistant Security Manager at Albert's Schloss in Birmingham. The role requires a Door Supervisor with 3 years in the night-time economy and a valid SIA licence.

You will support the Security Manager, supervise guests, and help keep the venue safe while delivering excellent customer service. The position is full-time, based on-site at Albert's Schloss, with opportunities to contribute to security operations, training, and incident reporting.

Qualifications

• 3 years of experience as a Door Supervisor in the night time economy (bars, pubs, clubs).
• Experience in a senior role.
• Full-time availability.

Responsibilities

• Assist the Security Manager and cover duties in their absence.
• Assess guest suitability and monitor behaviour per policies and legal requirements.
• Ensure safe capacity and disperse crowds appropriately.
• Patrol the venue and perform occasional searches of guests.
• Manage entry refusals and, if needed, intervene physically.
• Protect assets and report incidents and patrol results.

Skills

Customer service

Communication

Interpersonal skills

Smart appearance

De-escalation

Attention to detail

Job description

About The Role

Position: Assistant Security Manager- Albert's Schloss

Hourly Rate: £17.50 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Schedule: 40 hours per week available

Location: Albert's Schloss, Birmingham

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow". We are looking for an experienced Door Supervisor who champions our values to join our team at Albert's Schloss as the new Assistant Security Manager

Albert's Schloss enlists our highly trained security team to blend seamlessly into the customer experiencewhilstproviding effective safety and security to patrons and employees.

3 years of experience working as a Door Supervisor in the night time economy (bars, pubs, clubs) is essential for this role.

A valid SIA Door Supervisor Licence is required for this role.

Your main duties will include:

• Assisting the Security Manager in all tasks and take up the responsibilities in their absence.
• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.

Requirements

• Haveexperienceworking as a Door Supervisor in the night time economy (bars, pubs, clubs etc.) for at least 3 years.
• Experience in a senior role.
• Full time availability.

About You

• Great customer service skills.
• Excellent communication and interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.

During screening you must be able to provide evidence of 5 year employment/education history and references promptly upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.