SIA Response Officer - Liverpool

FGH Security; West Kirby; On-site; GBP 17,000 - 24,000; Part time

Job summary

FGH Security Ltd in the United Kingdom is seeking a SIA Response Officer to cover events at M&S Bank Arena and other Liverpool venues. The role offers £14.80 hourly plus holiday pay, with typical shifts from 17:30 to 23:30.

The ideal candidate has at least 3 years in event security, holds an SIA Door Supervision Licence and is willing to achieve the L2 qualification. You will monitor guest behaviour, manage access, de-escalate conflicts and report incidents to keep guests safe.

Qualifications

• SIA Door Supervision Licence.
• Minimum of 3 years of experience working in event security.
• L2 or willingness to achieve this qualification (training provided).

Responsibilities

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies.
• On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.
• Collaborate with front-of-house, housekeeping, and management teams to enhance the overall guest experience.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

De-escalation

Conflict resolution

Attention to detail

Vigilance

Job description

About The Role

Position: SIA Response Officer – M&S Bank Arena

Hourly Rate: £14.80 plus holiday pay (FGH Group operates a holiday accrual scheme in guide with the government guidelines at 12.07%)

Schedule: typical shift 17:30 – 23:30

Location: M&S Bank Arena

At FGH Security we pride ourselves in our core values, they guide everything we do. We are an organisation that believes in "Looking After Our Team", "Giving Something Back" and striving to "Be Great Today, Better tomorrow".

We are looking for experienced Response Officers who champion our values to join our response teams Keeping People Safe at the M&S Bank Arena and other event venues accross Liverpool.

The ideal candidate will need a minimum of 3 years of experience working in event security.

SIA Door Supervision Licence is essential for this role.

Duties include:

• Assess the suitability of guests and monitor behaviour in line with policies/legal requirements.
• Ensuring the venue operates to a safe capacity and crowds are dispersed appropriately.
• Patrolling the venue and undertaking occasional physical searches of guests.
• Requiring guests to leave the venue and/or refusing entry to guests when behaviour/suitability is not in line with house-rules/policies. On occasions, this may require physical intervention.
• Protection of assets.
• Reporting and recording details of incidents, searches and patrol.
• Collaborate with front-of-house, housekeeping, and management teams to enhance the overall guest experience.

Requirements:

• SIA Door Supervision Licence
• Minimum of 3 years of experience working in event security.
• L2 or willingness to achieve this qualification (training will be provided by FGH Training free of charge).

About You:

• Great customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Smart appearance with impeccable personal presentation.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.
• Comfortable working in busy spaces.

If successful, you will be subject to security screening in accordance with BS 7858:2019.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.