Retail Security Officer - West Thurrock

FGH Security; South Ockendon; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Instant access to wages

Discounts in high street retailers

Financial guidance

Training opportunities

ACS Accredited

Real Living Wage Employer

Job summary

FGH Security Ltd is looking for a Retail Security Officer for West Thurrock (Lakeside Shopping Centre). The role carries an entry level hourly rate of £14.80 plus holiday pay. Shifts run Mon-Sun 08:30–22:00, with a fixed-term contract ending 31/03/2027. You must hold a valid SIA licence and have retail security experience.

You will monitor stores, assist customers, prevent theft, and enforce policies while creating a safe shopping environment. Training and progression opportunities are available.

Qualifications

• SIA Door Supervisor Licence or SIA Security Guarding Licence required.
• Experience as a Retail Security Officer is required.
• During screening provide evidence of 5 year employment/education history and references on request.

Responsibilities

• Ensure PPE, radios, body cams, and pagers are maintained and functional.
• Patch and observe store environment with vigilance during shifts.
• Actively patrol and monitor cameras to safeguard customers and staff.
• Provide friendly assistance to customers and enhance their experience.
• Assist in removal of unwelcome visitors from the premises.
• Report observations to store management with accurate documentation.

Skills

Retail security

Customer service

Strong communicator

Report writing

Situational awareness

Job description

About The Role

Position: Retail Security Officer - West Thurrock (Lakeside Shopping Centre)

Hourly Rate: Entry level £14.80 plus holiday pay (FGH Group operates a holiday accrual scheme in line with the government guidelines at 12.07%)

Schedule: Shifts available Monday - Sunday (between 08:30 - 22:00)

Contract: Fixed-Term Contract ending 31/03/2027

At FGH Security, we pride ourselves in our core values, they guide everything we do. We believe in "Looking After Our Team," "Giving Something Back," and striving to "Be Great Today, Better Tomorrow."

We are looking for professional and experienced Security Officers with a strong background in retail security to join our team in Keeping People Safe at JD Sports.

JD Sports, Adidas, Tommy Hilfiger, Calvin Klein enlist our highly trained security teams to provide excellent customer service and comprehensive protection of assets in their stores.

A valid SIA Door Supervisor Licence or SIA Security Guarding Licence is required for this role.

Your main duties will include:

• Ensure proper upkeep and functionality of in-store PPE, including radios, body cams, and pagers.
• Maintain high vigilance throughout your shift, discreetly observing the store environment.
• Actively patrol and monitor security cameras to safeguard both customers and store team.
• Provide friendly assistance to customers, enhancing their in-store experience.
• Assist in the removal of unwelcome visitors from the premises.
• Stay alert to any unusual activity or safety concerns on site.
• Report observations and actions to store management, with accurate documentation.
• Play a crucial role in loss prevention and asset protection.
• Prevent theft, vandalism, and other criminal activity within the store.
• Create a welcoming and safe environment for customers and staff.
• Respond quickly and effectively to any security issues that may arise.
• Enforce and implement store policies and procedures.
• Manage difficult situations with professionalism and calmness.
• Report any suspicious behaviour or activity to the relevant authorities.
• Maintain detailed incident records and provide comprehensive reports to management.

About You:

Experience as a Retail Security Officer is required for this role.

The ideal candidate should be:

• Highly skilled in security practices, with a solid background in retail environments.
• Excellent at customer service, with a proactive approach to engaging with the public.
• A strong communicator, with the ability to write detailed, accurate reports.
• Alert and proactive, always on the lookout for potential issues.
• Impeccably presented, always maintaining a smart appearance.
• Self-motivated and able to work independently or as part of a team.
• Capable of handling varied situations, showing maturity and sound decision-making skills.

During screening you must be able to provide evidence of 5 year employment/education history and references in a timely manner upon request.

About Us

About FGH Security

We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.

Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.

We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.

FGH Benefits and Welfare

Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.

Our first and most important value is Look After The Team, our biggest asset is our people.

Just a few of the ways we support our team:

• Instant access to wages: you can draw on up to 50% of earnt salary before payday
• Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
• Discounts in high street retailers, gyms, and more
• Access to financial guidance
• Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
• Varied deployments across multiple industry sectors
• ACS Accredited
• MIND Employer
• Real Living Wage Employer

FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.