Assistant Secretarial Services Manager

www.law-choice.com - Jobboard; Greater London; Hybrid; GBP 65,000 - 68,000; Full time

Benefits offered by this job

Hybrid working model

25 days’ holiday (increasing with服务)

Private medical insurance

Enhanced parental leave

Flexible benefits platform

Bonus scheme

Competitive salary with annual review

Job summary

Leading Law Firm in London is seeking an Assistant Secretarial Services Manager to lead a high-performing secretarial team within a busy practice group. Hybrid working in London with a salary of £65,000–£68,000.

The role focuses on operational delivery, driving efficiencies and collaborating with senior stakeholders. You will coach staff, optimize workflows, and implement new technologies and AI tools to raise performance.

Qualifications

• Minimum 3 years of supervisory or team management experience.
• Legal/professional services background preferred.
• Excellent organisation and workflow management skills.
• Strong communication and interpersonal abilities.
• Advanced IT skills including Microsoft Office and collaboration tools.

Responsibilities

• Manage day-to-day performance and workload of secretarial staff (office and remote).
• Ensure effective resource allocation to meet changing business needs.
• Build relationships with Practice Group Leaders, HR and Finance.
• Support onboarding, training, mentoring and development across the team.
• Coordinate secretarial cover and manage absence, annual leave and HR processes.
• Conduct performance reviews and salary-related processes.
• Review and improve workflows, processes and team structures.
• Support practice group operational activity and strategic initiatives.
• Champion continuous improvement including adoption of new technology and AI tools.
• Drive consistency and best practices across the wider secretarial function.

Skills

Team leadership

Stakeholder management

Organisation

Communication

IT skills

Tools

Microsoft Office

Collaboration tools

Job description

Overview

Assistant Secretarial Services Manager

London – Hybrid – £65,000-£68,000

A leading law firm is seeking an experienced Assistant Secretarial Services Manager to lead and develop a high-performing secretarial team within a busy practice group. This is an opportunity to own operational delivery, drive efficiencies and work closely with senior stakeholders.

The role

• Manage the day-to-day performance and workload of secretarial staff (office and remote)
• Ensure effective resource allocation to meet changing business needs
• Build strong relationships with key stakeholders, including Practice Group Leaders, HR and Finance
• Support onboarding, training, mentoring and development across the team
• Coordinate secretarial cover and manage absence, annual leave and HR processes
• Conduct performance reviews, probation checks, and support salary processes
• Review and improve workflows, processes and team structures
• Support practice group operational activity and strategic initiatives
• Champion continuous improvement, including the adoption of new technology and AI tools
• Drive consistency and best practice across the wider secretarial function

About you

• Proven experience in a supervisory or team management role (minimum 3 years)
• Strong background in a professional services environment (legal experience preferred)
• Confident leader with the ability to influence and build credibility at all levels
• Excellent organisation and workflow management skills
• Strong communication and interpersonal skills
• Advanced IT skills, including Microsoft Office and collaboration tools
• Resilient, adaptable and able to manage competing priorities
• Proactive approach with a focus on continuous improvement

What’s on offer

• Competitive salary with annual review
• Bonus scheme
• Hybrid working model
• 25 days’ holiday (increasing with service) plus holiday exchange
• Private medical insurance
• Enhanced parental leave
• Flexible benefits platform

If you’re looking to step into a visible leadership role where you can make a real impact, this is a great opportunity to join a forward-thinking legal environment.