Assistant Restaurant Manager: Lead with Heart & Hospitality

Jikoni; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Team meals

Staff discounts

28 days holiday

Pension scheme

Private health insurance

Job summary

Jikoni is expanding its hospitality team in London and seeks a hands-on Supervisor to oversee daily operations, mentor staff, and manage reservations and events. The role emphasizes warmth, curiosity, and a customer-first mindset in line with our multicultural cooking philosophy.

You will respond to guest feedback, coordinate with suppliers, and ensure food safety and hygiene across shifts. Join a purpose-led team delivering memorable experiences through hospitality and community impact.

Qualifications

• 2 years' experience as a Supervisor is preferred or any equivalent experience in a restaurant setting.
• Demonstrates emotional intelligence, kindness and curiosity in guest interactions.
• Aligned with our values of Multiculturalism, Integrity and Hospitality.
• Ability to lead and develop a positive, high performing team.

Responsibilities

• Oversee daily operations to ensure smooth and efficient service on shift.
• Train and supervise front-of-house and kitchen staff.
• Respond to reviews and customer enquiries.
• Assist organisation of external events and private hires.
• Manage reservations.
• Ordering, taking stock and liaising with suppliers.
• Deliver excellent customer service and handle feedback or complaints.
• Ensure compliance with food safety, hygiene, and health & safety regulations.
• Maintain high standards of cleanliness, presentation, and brand consistency.

Skills

Leading teams

Customer service

Staff training

Hospitality mindset

Tools

POS systems

Reservation software

Job description

Jikoni is expanding its hospitality team in London and seeks a hands-on Supervisor to oversee daily operations, mentor staff, and manage reservations and events. The role emphasizes warmth, curiosity, and a customer-first mindset in line with our multicultural cooking philosophy.

You will respond to guest feedback, coordinate with suppliers, and ensure food safety and hygiene across shifts. Join a purpose-led team delivering memorable experiences through hospitality and community impact.