Assistant Restaurant Manager

Jikoni; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Team meals

Staff discounts

28 days holiday

Pension scheme

Private health insurance

Job summary

Jikoni is expanding its hospitality team in London and seeks a hands-on Supervisor to oversee daily operations, mentor staff, and manage reservations and events. The role emphasizes warmth, curiosity, and a customer-first mindset in line with our multicultural cooking philosophy.

You will respond to guest feedback, coordinate with suppliers, and ensure food safety and hygiene across shifts. Join a purpose-led team delivering memorable experiences through hospitality and community impact.

Qualifications

• 2 years' experience as a Supervisor is preferred or any equivalent experience in a restaurant setting.
• Demonstrates emotional intelligence, kindness and curiosity in guest interactions.
• Aligned with our values of Multiculturalism, Integrity and Hospitality.
• Ability to lead and develop a positive, high performing team.

Responsibilities

• Oversee daily operations to ensure smooth and efficient service on shift.
• Train and supervise front-of-house and kitchen staff.
• Respond to reviews and customer enquiries.
• Assist organisation of external events and private hires.
• Manage reservations.
• Ordering, taking stock and liaising with suppliers.
• Deliver excellent customer service and handle feedback or complaints.
• Ensure compliance with food safety, hygiene, and health & safety regulations.
• Maintain high standards of cleanliness, presentation, and brand consistency.

Skills

Leading teams

Customer service

Staff training

Hospitality mindset

Tools

POS systems

Reservation software

Job description

Founded in 2016 in Marylebone, Jikoni is a purpose-led restaurant and community-focused business founded on the belief that the purpose of a restaurant is to restore. We create warmth, generosity, and kindness through hospitality that transforms how people feel, drawing on multicultural culinary traditions and the wisdom of the maternal kitchen. Our approach, “Cooking Without Borders,” celebrates diversity by sharing flavours, stories, and techniques from Asia, the Far East, India, the Middle East, and East Africa, bringing the nourishing, selfless essence of home-cooked meals to every guest.

Since our founding, Jikoni has grown steadily and has now opened a new all-day café and restaurant project with the new V&A East Museum in Stratford's Olympic Park. We are poised to expand to another vibrant new restaurant in Bloomsbury late 2026. These expansions will serve as the foundation for the Jikoni Group.

What we're looking for

We’re looking for someone who is kind and leads with heart and curiosity.

• Emotional Skillset: You embody the qualities that define great hospitality: Kindness, Optimism, Self-Awareness, Curiosity, Integrity, and Empathy.
• Experience: 2 years' experience as a Supervisor is preferred or any equivalent experience in a restaurant setting is welcome. If you meet most of the criteria and are excited about the role, we encourage you to apply.
• Values Alignment: You share our family values of Multiculturalism & Pluralism, Integrity, Hospitality & Seva (Selfless Service), Excellence, and Entrepreneurialism.
• Leadership & Ambition: A desire and drive to build and shape new channels of the business, contribute to a positive and supportive culture and build a career with us.
• Culinary Curiosity : A deep curiosity for our style of maternal cooking and immigrant cuisine and global flavours

Key responsibilities

• Oversee daily operations to ensure smooth and efficient service on shift
• Train and supervise front-of-house and kitchen staff
• Respond to reviews and customer enquiries
• Assist organisation of external events and private hires
• Manage reservations
• Ordering, taking stock and liaising with suppliers
• Deliver excellent customer service and handle customer feedback or complaints
• Ensure compliance with food safety, hygiene, and health & safety regulations
• Maintain high standards of cleanliness, presentation, and brand consistency

What we offer

• Career Progression: Opportunities for growth in a dynamic and progressive company and working directly with senior management and directors to grow your leadership, business and hospitality skills while contributing to business with a positive purpose.
• Unique Training: Go beyond the kitchen with visits and hands-on training with our biodynamic farm partner and specialist producers.
• Competitive Package and Team Benefits: Delicious and wholesome team meals, a 51% team discount at our restaurants upon passing probation, 28 days holiday, a company pension scheme and private health insurance plans for all team members.

Everyone Is Welcome

At Jikoni, one of our core values is Pluralism, the idea that celebrating both our similarities and differences make our community richer and stronger. We warmly encourage applications from women and people of all backgrounds and lived experiences. If this role speaks to you but you don’t meet every requirement, we would still love to hear from you. Please let us know if there are any reasonable adjustments or accommodations we can make during the hiring process.

The pay range for this role is: