Compassionate Café Supervisor - Growth & Impact

Jikoni; City Of London; On-site; GBP 38,000 - 41,000; Full time

Benefits offered by this job

Delicious team meals

51% team discount at our restaurants

28 days holiday

Company pension scheme

Private health insurance plans

Job summary

Jikoni Group is seeking a Café Supervisor to lead daily café operations at Cafe Jikoni in London. You will oversee front-of-house and kitchen teams, ensuring warm, high-quality service and efficient operations throughout shifts.

The role emphasizes hospitality, staff development, and delivering excellent customer experiences while managing stock, costs, and supplier relations. A background in maternal, immigrant-inspired cuisine and a passion for our values are highly regarded.

Qualifications

• Minimum 1 year experience as Café Supervisor or equivalent in hospitality.
• Strong leadership and people management skills.
• Passion for hospitality and customer experience.

Responsibilities

• Oversee daily café operations to ensure smooth and efficient service.
• Lead, train and supervise front-of-house and kitchen staff.
• Manage staff scheduling, performance and payroll tracking.
• Deliver excellent customer service and handle feedback or complaints.
• Monitor stock levels, place orders and manage supplier relationships.
• Control costs, budgets and sales targets.
• Ensure compliance with food safety and health & safety regulations.
• Maintain high standards of cleanliness and brand presentation.
• Prepare reports on sales and operational metrics for senior team.

Skills

Hospitality leadership

Customer service

Staff training

Payroll management

Food safety awareness

Job description

Jikoni Group is seeking a Café Supervisor to lead daily café operations at Cafe Jikoni in London. You will oversee front-of-house and kitchen teams, ensuring warm, high-quality service and efficient operations throughout shifts.

The role emphasizes hospitality, staff development, and delivering excellent customer experiences while managing stock, costs, and supplier relations. A background in maternal, immigrant-inspired cuisine and a passion for our values are highly regarded.