Assistant Restaurant Manager

Ennismore; City Of London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Employee discounts across food and bev

Pension contribution

Career growth opportunities

Full training and development

Recognition awards

Job summary

House of Louie, part of the Ennismore Group, seeks an inspirational Front of House Manager to lead busy service and maintain exceptional standards.

You will coach a vibrant team across dining and bar operations, ensuring guest experiences are consistently exceptional while promoting hospitality, safety, and team development in a lively West End setting.

Competitive pay and service charge structure with career growth opportunities in a dynamic hospitality group.

Qualifications

• Experience in a supervisory or management role within a high-quality restaurant, bar, or hospitality venue.
• Strong leadership skills with the ability to motivate, develop, and inspire a team.
• Genuine passion for hospitality and delivering outstanding guest experiences.
• Excellent communication, organisational, and problem-solving skills.
• Hands-on, proactive approach with the confidence to lead from the front during busy services.
• Good understanding of restaurant operations, service standards, and health and safety procedures.
• Flexibility to work evenings, weekends, and late-night shifts as required.

Responsibilities

• Support the Restaurant Manager in day-to-day running of the restaurant.
• Lead, motivate, and develop the front-of-house team to create a positive, high-performing environment.
• Deliver exceptional guest experiences with high standards of service and attention to detail.
• Take ownership of service during busy periods, leading by example under pressure.
• Assist with staff briefings, training, rotas, and performance management.
• Maintain cleanliness, presentation, and compliance with health and safety and food hygiene regulations.
• Work closely with kitchen, bar, and management to ensure seamless service.
• Handle guest feedback and resolve complaints professionally to safeguard experiences.
• Support stock control, ordering, cash handling, and other administrative duties.
• Uphold House of Louie brand standards and foster a culture of excellence, energy, and hospitality.

Skills

Leadership

Team management

Communication

Problem solving

Staff training

Job description

House of Louie, part of the Ennismore Group, is a four-storey townhouse in the heart of the West End offering an elevated mix of dining, nightlife, and style.

Home to Wani Tzuki, our contemporary Japanese dining concept, alongside our chic French restaurant and the lively Alligator Bar – known for bold cocktails and live DJs – House of Louie brings together energy, elegance, and exceptional service under one roof.

Job Description

Support the Restaurant Manager in the day-to-day running of the restaurant, ensuring smooth and efficient operations.

Lead, motivate, and develop the front-of-house team, creating a positive and high-performing working environment.

Deliver exceptional guest experiences, maintaining consistently high standards of service, hospitality, and attention to detail.

Take ownership of service during busy periods, leading by example and ensuring the team works efficiently under pressure.

Assist with staff briefings, training, rotas, and performance management to support the development and success of the team.

Maintain excellent standards of cleanliness, presentation, and compliance with health and safety and food hygiene regulations.

Work closely with the kitchen, bar, and wider management team to ensure seamless communication and service.

Handle guest feedback and resolve complaints professionally, ensuring every guest leaves with a positive impression.

Support stock control, ordering, cash handling, and other administrative duties to help drive operational efficiency.

Help uphold the House of Louie brand standards and contribute to a culture of excellence, energy, and genuine hospitality.

Qualifications

Previous experience in a supervisory or management role within a high-quality restaurant, bar, or hospitality venue.

Strong leadership skills, with the ability to motivate, develop, and inspire a team.

A genuine passion for hospitality and a commitment to delivering outstanding guest experiences.

Excellent communication, organisational, and problem-solving skills.

A hands‑on, proactive approach, with the confidence to lead from the front during busy services.

A good understanding of restaurant operations, service standards, and health and safety procedures.

The ability to remain calm under pressure and make confident decisions in a fast‑paced environment.

Flexibility to work evenings, weekends, and late‑night shifts as required.

Additional Information

Competitive pay + service charge

Employee discounts across food and beverage

Employee of the Month & recognition awards

Career growth opportunities within Ennismore

Full training and development

Supportive, fun, and high-performing team environment

Pension contribution