Assistant Restaurant GM: Lead Operations & Guest Experience

Kentucky Fried Chicken (KFC); North Warwickshire; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus

Additional holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

200+ staff perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) is seeking a hands-on leader to take charge of the day-to-day operations, drive performance, and ensure an exceptional guest experience at our UK restaurant. You will own the operations, atmosphere and guest satisfaction, ensuring the venue runs smoothly and feels like home for both guests and the team.

You will train and motivate the crew, manage KPIs, and oversee rostering and stock to keep everything on track.

Qualifications

• You've helped manage teams before and know how to bring out the best in others.
• You support building strong teams, handle tough convos, and make sure everyone feels valued.
• You keep things running - efficient, clean, compliant - even when things get hectic.

Responsibilities

• Support like a leader. Take ownership of the restaurant - help drive performance, hit goals, and keep the vibe alive.
• Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them.
• Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what's expected.
• Keep everything running smooth. Stay on top of the admin - rosters to stock, ensuring behind-the-scenes work is solid.
• Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back.

Skills

Leadership

Team management

People skills

Operational excellence

Job description

Kentucky Fried Chicken (KFC) is seeking a hands-on leader to take charge of the day-to-day operations, drive performance, and ensure an exceptional guest experience at our UK restaurant. You will own the operations, atmosphere and guest satisfaction, ensuring the venue runs smoothly and feels like home for both guests and the team.

You will train and motivate the crew, manage KPIs, and oversee rostering and stock to keep everything on track.