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Assistant Residence Manager

Yugo

London

On-site

GBP 29,000 - 32,000

Part time

3 days ago

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Job summary

Join a dynamic team at Yugo as an Assistant Residence Manager in London. This role involves mentoring, managing residence operations, and ensuring student satisfaction in a vibrant environment. You will lead sales and marketing initiatives while maintaining the highest standards of customer service and operational excellence.

Benefits

25 days annual leave

Competitive salary with annual discretionary bonus

Additional 'YuDay' for personal wellness

Subsidised healthcare

Social events and more

Qualifications

Experience in student accommodation or hospitality.
Strong interpersonal and communication skills.
Ability to manage customer service issues effectively.

Responsibilities

Lead and mentor the team to ensure smooth residence operations.
Drive sales and marketing activities to maintain occupancy.
Handle complaints and manage health and safety responsibilities.

Skills

Interpersonal skills

Communication skills

Customer service

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Join to apply for the Assistant Residence Manager role at Yugo

Location : Location

UK-London

Overview

The Curve, London
40 hours per week
£31,000 - £32,600 per annum

Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers.

Located in the heart of London this role requires a hands-on approach to work, ensuring we deliver a cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

Responsibilities

Reporting to the Residence Manager here is a snapshot of what you will do;

Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly
Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets
Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential
You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team
Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students
Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers – again here is that winning personality!
Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

Sound good so far? Here’s what you’ll need;

Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
Passion to ensure that students literally have the best experience of their lives whilst living with us a
Demonstrates behaviours consistent with our values of integrity, commitment and energy
Experience within a fast paced, target driven environment with strong focus on sales and marketing

Preferred

A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well apart from working with an am zing team of people you will also receive.

Competitive salary with annual discretionary bonus
25 days annual leave
Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey
Subsidised Health care & employee assistant program
Cycle to work scheme.
Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.

Min

GBP £29,000.00/Yr.

Max

GBP £31,500.00/Yr.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Part-time

Job function

Job function
Education and Training
Industries
Hospitality

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