Assistant Residence Manager

myGwork - LGBTQ+ Business Community; Kingston upon Thames; On-site; GBP 30,000 - 35,000; Full time

Job summary

Join a vibrant community as an Assistant Manager in Kingston, where you will lead a dedicated team to enhance the student living experience. This role offers the chance to positively impact students' lives while ensuring the smooth operation of the residence. With responsibilities ranging from mentoring staff to driving sales and maintaining high standards, you'll thrive in a dynamic environment. Enjoy a competitive salary, generous leave, and unique perks like a paid wellness day and subsidized healthcare. If you're passionate about hospitality and student support, this opportunity is perfect for you!

Benefits

Annual discretionary bonus

25 days annual leave

'YuDay' wellness day off

Subsidized healthcare

Cycle to work scheme

Social events

Qualifications

• Experience in running a residence in hospitality or student accommodation.
• Strong communication and relationship-building skills.

Responsibilities

• Lead and mentor the team to ensure smooth residence operations.
• Drive sales and marketing activities for property occupancy.

Skills

Interpersonal Skills

Communication Skills

Sales and Marketing

Customer Service

Education

Relevant experience in hospitality or student accommodation

Training for Carbon Literacy (preferred)

Job description

Overview

• CRM Students: Vibe Student Living, Kingston
• 40 hours per week
• £30,000 - £35,000

Our Assistant Managers are part of a team across the globe who will support you to ensure we are consistent in the service we provide to our students. #Futureshapers who want to positively influence and shape the lives of others students and Yugoers.

Located in the heart of Kingston, this role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services. You will be responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

Responsibilities

Reporting to the Residence Manager, here is a snapshot of what you will do:

• Use your upbeat, outgoing personality to lead, mentor, and guide the team to ensure that the residence is running smoothly.
• Follow up on all sales opportunities and ensure the property is at capacity through short-term and long-term lets.
• Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilized to their full potential.
• Maintain exceptionally high standards, reflected in the overall presentation of the property, managed through regular inspections and collaboration with the facilities team.
• Handle complaints and offer excellent customer service to your students.
• Maintain and develop relationships with key players at local universities, as well as internal and external suppliers.
• Ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turnaround.
• Manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, ensuring care for yourself and those around you.

Qualifications

Sound good so far? Here's what you'll need:

• Relevant experience supporting the running of a residence within hotels, hospitality, or preferably student accommodation.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Passion for ensuring students have the best experience of their lives while living with us.
• Demonstrates behaviors consistent with our values of integrity, commitment, and energy.
• Experience in a fast-paced, target-driven environment with a strong focus on sales and marketing.

Preferred:

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

And the benefits? Well, apart from working with an amazing team of people, you will also receive:

• Competitive salary with annual discretionary bonus.
• 25 days annual leave.
• Additional 'YuDay,' which is a paid day off every year to spend as you wish to support your wellness journey.
• Subsidized healthcare & employee assistance program.
• Cycle to work scheme.
• Social events and more!

If you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can't wait to meet you.