Assistant Residence Manager

Yugo; London; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading company in student accommodation is seeking an Assistant Manager in London to support residence operations. The role involves leading a team, driving sales, and ensuring high standards for students. If you are passionate about delivering exceptional living experiences and thrive in a fast-paced environment, we want to hear from you.

Benefits

Competitive salary with annual discretionary bonus

25 days of annual leave

'YuDay' wellness day off

Subsidized healthcare

Cycle to work scheme

Social events

Qualifications

• Experience supporting the operation of a residence in hospitality or student accommodation.
• Strong interpersonal and communication skills.
• Passionate about providing an exceptional living experience.

Responsibilities

• Lead and mentor the team to ensure smooth residence operations.
• Drive sales and marketing activities to maximize occupancy.
• Handle complaints and provide excellent customer service.

Skills

Interpersonal skills

Communication skills

Customer service

Sales and marketing focus

Education

Relevant qualification or willingness to undertake Carbon Literacy training

Job description

Overview

• The Curve, London
• 40 hours per week
• £31,000 - £32,600 per annum

Our Assistant Managers are part of a team of awesome Yugoers across the globe, supporting the delivery of consistent service to our students. #Futureshapers who want to positively influence and shape the lives of students and Yugoers.

Located in the heart of London, this role requires a hands-on approach to work, ensuring the delivery of cost-effective facilities and maintenance services. You will be responsible for maintaining smooth operations when the Residence Manager is not present.

Responsibilities

Reporting to the Residence Manager, here is a snapshot of what you will do:

• Lead, mentor, and guide the team to ensure the residence runs smoothly, using your upbeat, outgoing personality
• Follow up on all sales opportunities to ensure the property is at capacity through short-term and long-term lets
• Drive sales and marketing activities to maximize occupancy and utilize all marketing channels
• Maintain high standards in property presentation through regular inspections and collaboration with the facilities team
• Handle complaints and provide excellent customer service to students, managing both positive and negative feedback
• Develop relationships with key stakeholders at local universities and with internal and external suppliers
• Manage the operational calendar and student lifecycle from arrival to departure and summer turnaround
• Take health and safety responsibilities seriously, complying with Section 7 of the Health and Safety at Work Act 1974, ensuring safety for yourself and others

Qualifications

Here's what you'll need:

• Experience supporting the operation of a residence, ideally within hotels, hospitality, or student accommodation
• Strong interpersonal and communication skills to build and maintain relationships
• A passion for providing students with an exceptional living experience
• Behaviors aligned with our values of integrity, commitment, and energy
• Experience in a fast-paced, target-driven environment with a focus on sales and marketing

Preferred:

• Relevant qualification or willingness to undertake Carbon Literacy training, as our Pillars are a key part of our brand

And the benefits? Apart from working with an amazing team, you'll receive:

• Competitive salary with annual discretionary bonus
• 25 days of annual leave
• 'YuDay', a paid day off each year to support your wellness
• Subsidized healthcare & employee assistance program
• Cycle to work scheme
• Social events and more!

If you're looking for an exciting opportunity where no two days are the same, we would love to hear from you. Click apply now! We can't wait to meet you.