Assistant Reservations Manager

Melia Hotels International S.A.(Meliá); London; On-site; GBP 34,000 - 36,000; Full time

Job summary

Join a forward-thinking hospitality leader where your career can flourish. This role is vital in driving revenue and ensuring exceptional guest experiences. You'll lead a dedicated team, optimize booking processes, and engage with customers to foster loyalty. Enjoy a vibrant work environment with ample opportunities for growth and development across a global network of hotels. If you're passionate about hospitality and ready to make an impact, this is your chance to shine in a supportive and dynamic setting.

Benefits

29 days holiday including public holidays

Contributory pension scheme

Refer a friend bonus

Discounted dental and health cover

Friends & family discounts

Personal development programs

Awards and recognition programs

Career growth opportunities

High street discounts

Meals on duty

Qualifications

• Experience in reservations or sales roles, with a focus on maximizing revenue.
• Strong leadership and communication skills to manage a team effectively.

Responsibilities

• Maximize room sales and convert enquiries into confirmed bookings.
• Manage and mentor the Reservations & Groups team for optimal performance.
• Ensure booking accuracy and implement quality standards.

Skills

Opera knowledge

Communication skills

Organizational skills

Team leadership

Customer service

Education

1-2 years of experience in a similar position

Job description

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Salary: From £34,000 up to £36,000 and additional benefits below.

Mission: This role is essential in maximizing room revenue, ensuring smooth departmental operations, and delivering exceptional customer service.

Responsibilities will include, but are not limited to:

• Revenue & Sales: Maximize room sales and convert enquiries into confirmed bookings while adhering to revenue strategies.
• Team Leadership: Manage and mentor the Reservations & Groups team, ensuring productivity and performance.
• Operational Excellence: Oversee booking accuracy, implement quality standards, and drive process improvements.
• Customer Engagement: Deliver outstanding service, handle guest requests, and drive repeat business.

We seek:

• Opera knowledge
• 1-2 years of experience in a similar position
• Positive attitude and good communication skills
• Good organizational and administration skills

Benefits:

• Holidays: 29 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: Programs designed to support your career right from the start, with unlimited access to an online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: Fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

The successful candidate must already have eligibility to work in the UK.

At Meliá, we are all VIP.

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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