Assistant Reservations Manager - Central Reservations

Cheval Collection Ltd; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Reservations Manager to lead a dynamic reservations team in a luxury hospitality environment. This role involves fostering a sales-driven culture, managing daily operations, and ensuring service excellence across multiple properties. The ideal candidate will have a passion for developing their team and a keen eye for detail. With opportunities for career progression and a variety of perks, this position is perfect for someone who thrives in a fast-paced environment and is committed to maximizing revenue and building strong relationships. Join a supportive team dedicated to delivering exceptional service and enjoy a rewarding career in hospitality.

Benefits

Competitive salary

Annual bonus

30 days annual leave

Life Assurance

Career progression

Health & Wellbeing support programme

Discounted accommodation

Refer a friend bonus

Season Ticket Loan

Tuition support funding

Qualifications

• Experience supervising a team in luxury hospitality is essential.
• Strong communication skills and a positive attitude are required.

Responsibilities

• Manage the day-to-day operations of the reservations team.
• Ensure service excellence and sales culture is maintained.

Skills

Team Leadership

Sales Skills

Customer Service Excellence

Communication Skills

Attention to Detail

Tools

Opera Cloud

Job description

Cheval Collection are looking for an Assistant Reservations Manager to support, train and develop our central reservations team, which is based in our Global office on Cromwell Road, SW7.

Our central reservations team of 10 reservations professionals provides a support sales service for our 14 luxury properties in London, Edinburgh and Dubai. Cheval Collection is a company focused on international growth and evolving our brands Cheval Residences, Cheval Maison and MY Locanda.

As Assistant Reservations Manager, you will work closely with the Reservations Manager and Revenue team to foster a sales-driven culture within the reservations team and across the group, ensuring all enquiries are converted into a win and that revenue targets are achieved.

You will be the systems expert for the team, so advanced knowledge of a property management system (we have just successfully transitioned to Opera Cloud) is essential. You will enjoy working as part of the reservations team and will be invested in their training, development, and supporting them in all areas of reservations, hospitality, and the complexities of service apartment reservations. We cover reservations 7 days a week between the hours of 8am and 8pm, so a varied shift pattern including weekends is expected.

Previous experience in supervising a team in a luxury environment and having worked in a role that has supported multiple properties would be a great background for this role.

As Assistant Reservations Manager, some of your duties will include:

• Managing the day-to-day operation of the Cheval Collection Reservation Team.
• Ensuring service excellence, standards, and sales is the culture within the team.
• Establishing and maintaining great working relationships both internally and externally, including key agents and corporate contacts, and direct guests.
• Communicating regularly with all teams, particularly the revenue, sales, and finance teams.
• Developing the team through guidance and culture.

We would love to hear from you if:

• You have experience supervising a team for a luxury hospitality business (hotels or apartments).
• You are an inspirational team leader and invested in developing your team.
• You have an excellent eye for detail with a passion for service excellence and delivery.
• You are committed to maximising revenue and making every sales connection count.
• You enjoy connecting with people and building relationships.
• You have a positive attitude in everything you do.
• You possess strong communication skills at all levels.

In return, we can offer you:

• Competitive salary.
• Annual bonus.
• 30 days annual leave (increasing with service, including public holidays).
• Life Assurance.
• Career progression.
• Health & Wellbeing support programme.
• Discounted accommodation.
• Refer a friend bonus.
• Season Ticket Loan.
• Tuition support funding.
• Apprenticeship scheme.
• Contribution to personal pension (after 3 months).
• Learning & Development opportunities.

And many more benefits!

If you thrive on being the best you can and want to join our award-winning team, then look no further and apply now!

Helpful to know:

The role is based at 114a Cromwell Road, London, with the opportunity for hybrid working.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.