Assistant Reservations Manager

Harri; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Income protection and death in service

Wagestream early wage access

Referral bonuses

Exclusive savings on travel, shopping

Restaurant welfare budget

Training and progression opportunities

Job summary

Hawksmoor is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring warm, seamless guest experiences and well organised service on the floor.

You'll welcome guests, manage bookings, walk-ins and waiting lists, and help lead the team during service, coordinating with managers, floor staff and the kitchen to keep service flowing.

Qualifications

• Experienced in reservations, hosting or front-of-house leadership in a quality restaurant.
• Naturally welcoming, organised and confident with guests.
• Calm under pressure and comfortable juggling multiple priorities.
• A supportive team player who enjoys developing others.
• Passionate about hospitality and creating brilliant guest experiences.

Responsibilities

• Support the Reservations Manager with the day-to-day running of the reservations and host function.
• Help lead and motivate the host and reservations team during service.
• Manage bookings, walk-ins and waiting lists to support smooth service.
• Welcome guests, oversee seating plans and support cloakroom and arrivals.
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing.
• Handle guest queries, special requests and feedback with confidence and care.
• Step up to lead the function when the Reservations Manager is not on site.

Skills

Reservations experience

Front-of-house leadership

Guest service

Calm under pressure

Team leadership

Job description

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.

AsAssistant Reservations Manager at Hawksmoor, you’ll support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised. This is a hands-on role at the heart of the restaurant. You’ll be welcoming guests, managing reservations and flow during service, and supporting the team on the floor rather than sitting behind a desk.

What You’ll Do

Support the Reservations Manager with the day-to-day running of the reservations and host function

Help lead and motivate the host and reservations team during service

Manage bookings, walk-ins and waiting lists to support smooth service

Welcome guests, oversee seating plans and support cloakroom and arrivals

Communicate clearly with managers, floor teams and the kitchen to keep service flowing

Handle guest queries, special requests and feedback with confidence and care

Step up to lead the function when the Reservations Manager is not on site

Who You Are

Experienced in reservations, hosting or front-of-house leadership in a quality restaurant

Naturally welcoming, organised and confident with guests

Calm under pressure and comfortable juggling multiple priorities

A supportive team player who enjoys developing others

Passionate about hospitality and creating brilliant guest experiences

Our Values

Welcome EveryoneWe create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to PeopleWe set high standards and treat each other with kindness and respect.
Hit Hawksmoor StandardsWe care deeply about quality and consistency every day.
Keep EvolvingWe stay curious, open to feedback and always looking to improve.

Tronc paid for every hour you work, including holidays and breaks

Free team meals on shift

50% off food at Hawksmoor for you and your loved ones

Income protection and death in service cover

Wagestream early wage access and financial wellbeing tools

Referral bonuses from day one

Exclusive savings on travel, shopping and experiences

Restaurant welfare budget for snacks, drinks and support

Full training and development with clear progression opportunities

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.

Hawksmoor Group is using Harri as its ATS provider.

Harri wishes to store and process your information to allow you to apply to jobs on the platform at any time.

Hawksmoor Group wishes to store your information for the purposes of applying to jobs at their company.

For more information of your data on Hawksmoor Group, please see their Fair Processing Notice and on Harri please see our Fair Processing Notice