Assistant Reservations Manager

Hawksmoor Seven Dials; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Income protection and death in service

Paid annual volunteer days

Stream early wage access

Referral bonuses from day one

Job summary

Hawksmoor Seven Dials is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised.

You’ll be welcoming guests, managing bookings and flow during service, and supporting the team on the floor to create brilliant guest experiences in a busy, quality restaurant environment.

Qualifications

• Experience in reservations, hosting or front-of-house leadership in a quality restaurant.
• Able to welcome guests, manage bookings and balance multiple priorities.
• Strong communication with managers, floor teams and kitchen.

Responsibilities

• Support the Reservations Manager with the day-to-day running of the reservations and host function.
• Help lead and motivate the host and reservations team during service.
• Manage bookings, walk-ins and waiting lists to support smooth service.
• Welcome guests, oversee seating plans and support cloakroom and arrivals.
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing.
• Handle guest queries, special requests and feedback with confidence and care.
• Step up to lead the function when the Reservations Manager is not on site.

Skills

Reservations experience

Front-of-house leadership

Guest service oriented

Job description

Assistant Reservations Manager

Since 2006, Hawksmoor has been the UK’s home ofethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.As Assistant Reservations Manager at Hawksmoor, you’ll support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised. This is a hands-on role at the heart of the restaurant. You’ll be welcoming guests, managing reservations and flow during service, and supporting the team on the floor rather than sitting behind a desk.

What You’ll Do

• Support the Reservations Manager with the day-to-day running of the reservations and host function
• Help lead and motivate the host and reservations team during service
• Manage bookings, walk-ins and waiting lists to support smooth service
• Welcome guests, oversee seating plans and support cloakroom and arrivals
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing
• Handle guest queries, special requests and feedback with confidence and care
• Step up to lead the function when the Reservations Manager is not on site

Who You Are

• Experienced in reservations, hosting or front-of-house leadership in a quality restaurant
• Naturally welcoming, organised and confident with guests
• Calm under pressure and comfortable juggling multiple priorities
• A supportive team player who enjoys developing others
• Passionate about hospitality and creating brilliant guest experiences

Our Values

• Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
• Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
• Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
• Keep Evolving - We stay curious, open to feedback and always looking to improve.

Benefits

• Tronc paid for every hour you work, including holidays and breaks
• Free team meals on shift
• 50% off food at Hawksmoor for you and your loved ones
• Income protection and death in service cover
• Paid annual volunteer days
• Stream early wage access and financial wellbeing tools
• Referral bonuses from day one