Assistant Reception Manager

Hotel Du Vin; Wimbledon; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Staff room rates from £65 per night

Friends & family room rate 50% off

35% off dining in Brasseries & Bistros

Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral scheme up to £1,500

Uniform provided

Wellbeing campaigns

Job summary

Malmaison & Hotel Du Vin Wimbledon is seeking an Assistant Reception Manager to lead the front desk team. You will be the first and last point of contact for guests, setting the tone for their visit and ensuring every stay exceeds expectations.

Experience with Opera CMS is a plus; the role offers a permanent, full-time position with a salary of £31,750 per annum and generous staff perks including discounted rates, dining discounts, apprenticeship programs, and wellbeing benefits.

Qualifications

• Experience delivering high standards of guest service.
• Ability to lead a front-of-house team.
• Familiarity with Opera CMS (Opera Cloud preferred).

Responsibilities

• Lead and support front desk team to greet guests and manage check-in/out.
• Ensure service standards are met and guest needs are anticipated.

Skills

Guest service

Team leadership

Opera CMS

Job description

Job Description

Rate of pay / Hours: 40 hours / £31,750pa

Contract Type: Permanent

Location: HDV Wimbledon

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Assistant Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

Ideally you will of used CMS software like Opera or Opera Cloud in your previous roles.

We create memories that the guest will never forget. This could be the next step for you into a HOD position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500,just for getting your friends jobs! (*Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Expected Salary (this is not sent to the employer)