Assistant Property Supervisor

Wolverhampton Homes; Wolverhampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

LGPS pension

Real Living Wage

Green travel options

Learning and development support

25 days annual leave + bank holidays

Job summary

Wolverhampton Homes is seeking an Assistant Property Supervisor to help co-ordinate day-to-day repairs, planned maintenance and property improvement programmes, supporting residents and leaseholders to live in safe, well-maintained homes.

You will work with Repairs Managers and Supervisors, monitor contractors, deliver high-quality services, and develop your construction knowledge, including pursuing an HNC in Building Studies or equivalent.

Qualifications

• Experience in property maintenance, construction, or social housing.
• Clear, effective communicator with written and verbal skills.
• Good ICT skills and confidence using a range of software applications.
• Willingness to learn about social housing regulatory framework and tenant standards.

Responsibilities

• Coordinate day-to-day operational activities for repairs and maintenance.
• Monitor contractors and in-house teams to ensure safety and quality.
• Support repairs, planned maintenance, and improvement programmes.
• Complete quality inspections, handovers, and customer feedback surveys.
• Liaise with residents, contractors, and stakeholders to progress works.
• Investigate complaints and resolve customer concerns.

Skills

Property inspections

Contractor oversight

Customer service

Clear communication

ICT skills

Education

HNC in Building Studies

Tools

Software applications

Job description

We're committed to providing safe, well-maintained homes and outstanding customer service to our residents and leaseholders. Our Assistant Property Supervisors play a vital role in ensuring our residents live in safe, well-maintained homes by helping to deliver responsive repairs, planned maintenance, and property improvement programmes. This is an excellent opportunity for proactive people with experience in property maintenance, construction, or social housing, who are looking to develop their career in property services and project supervision. Successful candidates will be offered a great opportunity to further develop their construction knowledge and skills by undertaking a HNC in Building Studies or equivalent. This role provides an excellent development pathway into Property Supervisor and other housing maintenance management roles. Join us at an exciting time as housing services prepare to integrate into City of Wolverhampton Council, creating new opportunities to strengthen accountability, regulatory compliance, and service delivery while retaining the trusted Wolverhampton Homes brand. What you'll be doing You will work closely with Repairs Managers and Property Supervisors to help co-ordinate day-to-day operational activities and ensure high-quality repair and maintenance services are delivered to our customers.,

• Conducting property inspections and surveys, producing written summaries, and identifying required repairs.
• Monitoring contractors and in-house teams to ensure safe, high-quality work at all times.
• Supporting repairs, planned maintenance, and improvement programmes.
• Completing quality inspections, handovers, and customer feedback surveys.
• Liaising with residents, contractors, and stakeholders to progress works.
• Investigating complaints and resolving customer concerns.
• Ensuring compliance with health and safety and regulatory requirements.
• Delivering excellent customer service and positive resident outcomes.
  You thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering high-quality services to residents. You're flexible, collaborative, and committed to excellence - living our values, championing inclusions, and contributing to a safe, high-performing repairs and maintenance service.
• Do you have experience working within the built environment, construction, property repairs and maintenance, or social housing sector?
• Are you a clear, effective communicator - written, verbal, and customer-focused?
• Can you handle challenging situations professionally and sensitively?
• Do you have good ICT skills and confidence using a range of software applications?
• Can you work collaboratively and consistently deliver against deadlines and performance targets?
• Do you have an understanding of, or willingness to learn about, the social housing regulatory framework, including the consumer standards and tenant satisfaction measures?
• Is your health and safety and asbestos awareness training current and up to date?
• Are you willing to undertake training and develop professionally, including working towards relevant qualifications where required?
  We offer a range of great benefits, including:
• 25 days annual leave plus bank holidays, increasing with service, with the option to buy extra leave each year.
• Excellent pension scheme through the Local Government Pension Scheme (LGPS).
• Real Living Wage employer, ensuring fair and competitive pay.
• Green travel options, including National Express discounts and cycle-to-work scheme.
• Learning and development support, including access to My Learning Hub and progression opportunities.

You can find more details about our full benefits package on our website, showcasing everything we offer to support your wellbeing and development.

Equality and Diversity We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.