Assistant Property Manager

Rendall & Rittner; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

25 days holiday

Private medical insurance

Life assurance

Family leave

Training & development

Sabbaticals

Pension scheme

Employee discounts

Job summary

Rendall & Rittner is seeking an Assistant Property Manager to support a Senior Property Manager across three London residential developments. The role is home-based with monthly attendance at our London office. You will be the trusted contact for residents, contractors and stakeholders, coordinating day-to-day operations and ensuring compliance.

You will attend monthly team meetings in London and help with reports, meetings and remedial actions, while staying highly organised and service focused.

Qualifications

• Excellent customer service skills.
• Experience in residential block or property management support.
• Familiarity with leasehold principles, service charges and contractor coordination.
• Confidence using property management systems, Microsoft 365 and creating clear reports/minutes.
• Exposure to H&S/compliance processes and translating risk assessments into actions.
• Organising site visits and meetings across multiple locations in London.

Responsibilities

• Manage resident queries, log cases and update stakeholders until resolution.
• Schedule, brief and coordinate contractors; raise POs and track jobs.
• Support monthly site inspections and follow-up actions and communications.
• Maintain H&S and compliance records, certificates and risk assessment actions.
• Assist with service charge administration, budgeting inputs and invoice approvals.
• Prepare meeting packs, agendas, minutes and portfolio reports.

Job description

• Home-based, with monthly attendance required at our office in London.

ASSISTANT PROPERTY MANAGER

• Rendall & Rittner
• £Competitive
• Home-based, with monthly attendance required at our office in London.

Role Overview

You will play a pivotal supporting role to a Senior Property Manager, helping to deliver first class management across three London residential developments. You will be a trusted point of contact for residents, contractors and stakeholders, coordinating smooth day to day operations, maintaining compliance, and ensuring actions are followed through.

This is a home based role, offering flexibility to manage your workload remotely while supporting the Senior Property Manager with the effective management of the portfolio. You will be required to attend a monthly team meeting at our London office.

ROLE EXPECTATIONS

Most days you will manage inboxes and resident requests, progress maintenance actions with contractors, and keep compliance, H&S and finance related records up to date. You will prepare reports, minutes and communications, and support the planning and follow up of site inspections, meetings and remedial works. You’ll work closely with your Senior Property Manager to prioritise tasks, spot risks early and keep stakeholders informed.

What Success Looks Like

• Residents receive timely, clear and courteous responses, with issues resolved or progressed swiftly.
• Compliance, H&S and statutory obligations are meticulously tracked, documented and up to date.
• Contractor works are well scoped, competitively procured, delivered on time and to standard.
• Service charge administration is accurate, with strong cost control and proactive variance spotting.
• Site inspections translate into clear action lists with visible progress and tidy close out.
• Your Senior Property Manager and team are supported with organised files, reports and on-time deliverables.

How You'll Spend Most Of Your Time

• Managing resident queries, logging cases and updating stakeholders until resolution.
• Scheduling, briefing and coordinating contractors; raising POs and tracking jobs to completion.
• Supporting monthly site inspections and producing follow-up actions and communications.
• Maintaining H&S and compliance records, certificates and risk assessment actions.
• Assisting with service charge administration, budgeting inputs and invoice approvals.
• Preparing meeting packs, agendas, minutes and concise portfolio reports.

Who This Role Is For

• You are service focused, calm under pressure and motivated to get things done right first time.
• You are highly organised, detail driven and comfortable juggling multiple priorities.
• You communicate clearly and diplomatically with residents, contractors and colleagues.
• You enjoy being on site as well as behind the scenes, turning plans into practical outcomes.
• You take ownership, follow through on actions and proactively suggest improvements.

Experience That Helps

• Excellent customer service skills and a proactive, problem-solving attitude.
• Experience in residential block or property management support, facilities or estate operations.
• Familiarity with leasehold principles, service charges and contractor coordination.
• Confidence using property management systems, Microsoft 365 and creating clear reports/minutes.
• Exposure to H&S/compliance processes and translating risk assessments into actions.
• Organising site visits and meetings across multiple locations in London.

What We Offer

• Competitive salary, aligned to experience
• Discretionary bonus
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme
• Discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your approach to resident service, organisation and prioritisation, coordination of contractors and compliance actions, and how you translate site findings into clear plans and outcomes

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.