Assistant Portfolio Manager

Ballymore; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Ballymore is seeking an Assistant Portfolio Manager for its Canary Wharf developments. The role is permanent with a 40-hour week, Monday to Friday, and supports the day-to-day management of the estate to maintain high standards.

You will assist with governance, compliance and reporting, help manage service charges, and work with residents and clients to ensure value and quality across all assets. A degree and professional qualification (TPI/RICS) are desirable.

Qualifications

• Candidates should be numerate and literate with GCSE English and Maths at C grade or above.
• Knowledge of Health & Safety processes and their implementation is desirable.
• Understanding of Landlord & Tenant Act 1985 and RICS Code of Practice is preferred.

Responsibilities

• Support day-to-day management of the development to maintain standards.
• Assist with compliance with PMA, lease terms, LTA, RICS code of conduct and H&S legislation.
• Support estate, buildings and services in line with the estate management strategy.
• Identify opportunities for improvement and assist with implementing changes.
• Assist with monitoring service charge expenditure to support value for leaseholders.
• Support relationships with Residents Association and other users of the estate.
• Carry out regular property inspections and record asset conditions.
• Support reporting requirements for the wider business and client.
• Assist with Section 20 consultations relating to major works and QLTA.
• Attend client meetings and provide updates as required.

Skills

Numerate

Literacy

Health & Safety knowledge

RICS Code of Practice

Landlord & Tenant Act 1985

GCSE English & Maths

Education

Degree educated (desirable)

TPI or RICS (desirable)

Job description

Job Description

Assistant Portfolio Manager - Permanent, Canary Wharf

Hours: 40 per week, Monday to Friday

Duties & Responsibilities

• Support the effective day-to-day management of the development, helping to ensure it is maintained to the appropriate condition and standards
• Assist with ensuring compliance with PMA, lease terms, L&TA, RICS code of conduct, H&S legislation and other legal/professional governance
• Support the management of the estate, buildings and services in accordance with the estate management strategy
• Help identify opportunities for improvement and support the implementation of agreed changes
• Assist with monitoring service charge expenditure to support best value for money for leaseholders
• Support positive working relationships with the Residents Association, wider resident groups and other users of the estate
• Assist with inspections, audits and monitoring of asset performance
• Support site operations in accordance with the company brand and standards
• Support reporting requirements for the wider business and client by preparing information and updates as required
• Assist with H&S compliance by helping maintain records and documentation within Meridian
• Support preparation of the annual service charge budget by collating information and assisting with budget documentation
• Review BvA reports and elevate expenditure risks to the appropriate manager
• Carry out regular property inspections and record the condition of assets for review
• Assist with Section 20 Consultation processes relating to major works and QLTA, escalating queries where required
• Support responses to reasonable management enquiries from the client, colleagues or other parties
• Attend client meetings as required and provide updates or notes to support follow-up actions
• Attend meetings as required at BAML offices or at developments
• Report issues and risks to colleagues and stakeholders as required
• Communicate effectively and professionally with residents
• Support the handling of complaints by recording details, providing updates and escalating matters as required
• Operate in accordance with business policies and SOPs

Skills & Experience

• Relevant professional qualification such as TPI, RICS (desired, not essential)
• Degree educated (desired)
• Numerate & literate - GCSE (or equivalent) English & Math’s at C grade or above
• Knowledge of Health & Safety processes and the implementation of these
• Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice

Ballymore operates as an equal opportunities employer.