Assistant People & Culture Manager

The Peninsula Hotels; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

The Peninsula London is seeking an Assistant Manager – People & Culture to own key HR processes, systems and colleague initiatives. You will provide support on employee relations and day-to-day People & Culture matters, delivering a positive colleague experience and supporting The Peninsula London as an employer of choice.

This is an excellent opportunity for an experienced HR professional to join a high-profile flagship hotel in London and contribute to a welcoming and dynamic team.

Qualifications

• Previous HR or People & Culture experience, ideally in hospitality.
• Solid understanding of HR processes, employee relations, and HR systems.
• Fluent English communication, both written and verbal.
• Confident relationship builder with stakeholders at all levels.
• Highly organized with strong attention to detail and time management.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Take ownership of day-to-day People & Culture operations and act as a point of contact for colleagues and managers on HR policies and processes.
• Provide guidance on employee relations matters including performance, conduct, absences and grievances.
• Oversee onboarding, probation, absence management, performance reviews and offboarding to ensure a positive colleague experience.
• Prepare and maintain People & Culture reporting and data to support decision-making and compliance.
• Contribute to colleague engagement initiatives and ensure programmes are communicated across the hotel.
• Support and deputise for the People & Culture Manager when required.

Job description

Job Description

The Peninsula London is seeking to hire a dynamic and people-focused

• An exceptional opportunity to join our high-profile flagship hotel in London.
• The Peninsula Hotels espouse luxury service, dedication to our guests and commitment to our colleagues.
• A wonderful opportunity to develop in a role where you can take ownership of HR processes and initiatives, use your skills and experience, and build a satisfying career within an experienced and welcoming team.

• An exceptional opportunity to join our high-profile flagship hotel in London.
• The Peninsula Hotels espouse luxury service, dedication to our guests and commitment to our colleagues.
• A wonderful opportunity to develop in a role where you can take ownership of HR processes and initiatives, use your skills and experience, and build a satisfying career within an experienced and welcoming team.

Job Description

The Peninsula London is seeking to hire a dynamic and people-focused Assistant Manager – People & Culture to take ownership of key HR processes, systems and colleague initiatives, while providing support and guidance on employee relations and day-to-day People & Culture matters. This is an excellent opportunity for an experienced HR professional to play an important role in delivering a positive colleague experience and supporting The Peninsula London as an employer of choice.

Key Accountabilities

• Take ownership of day-to-day People & Culture operations, acting as a key point of contact for colleagues and managers on HR policies, processes, systems, benefits and general employee enquiries.
• Support and provide guidance on employee relations matters, including performance, conduct, absence, grievances and other colleague concerns, ensuring matters are managed fairly, consistently and in line with company policies and employment legislation.
• Oversee key employee lifecycle processes, including onboarding, probation, absence management, performance management, changes to employment and offboarding, ensuring a consistent and positive colleague experience.
• Prepare and maintain accurate People & Culture reporting and data to support decision-making, compliance, and continuous improvement.
• Contribute to colleague engagement and communication initiatives, ensuring People & Culture programmes are effectively planned, delivered and communicated across the hotel.
• Provide operational support and guidance to the wider People & Culture team and deputise for the People & Culture Manager when required.

General Requirements

• Previous experience in a HR or People & Culture role, ideally within the hospitality industry, although experience from other sectors will be considered.
• Solid understanding of HR processes, employee relations, employment legislation and HR systems.
• Confident and approachable with a natural ability to build strong relationships and engage effectively with colleagues and stakeholders at all levels.
• Highly organised with excellent attention to detail, prioritisation and time-management skills.
• Strong analytical skills with the ability to work confidently with HR data, reporting and systems.
• Fluent English communication proficiency, both written and verbal.
• Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint.