Pathway Co-Ordinator / Medical Secretary

Transformation Unit; East Midlands; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Pathway Co-ordinator/Medical Secretary (Band 3) to provide an efficient secretarial service to consultants and their team for NHS work. The role requires flexibility to work with medical secretarial staff and clinicians, with strong communication and organisational skills.

The post holder will prioritise workload, work with multiple consultants, and support waiting list management and performance data.

Qualifications

• Educated to GCSE or equivalent.
• Experience of working in a customer care/patient care environment.
• Experience of working in a supervisory or mentoring role.
• Advanced IT skills to include Microsoft Word and Excel.

Responsibilities

• Act as the main point of contact for patients and medical staff on behalf of the consultant and team ensuring queries are answered with skill and sensitivity.
• Typing/proof-reading and dispatch of clinical correspondence within agreed timescales and quality standards.
• Ensure urgent test results/correspondence is brought to the immediate attention of the Consultant or team.
• An understanding of 18-week RTT process.
• Support management in the preparation and validation of waiting lists and performance data in team leader's absence.
• Liaise effectively with wards, departments and other clinical staff within the hospital and external healthcare providers.

Skills

Microsoft Word

Microsoft Excel

Communication skills

Time management

Education

GCSE or equivalent

Job description

Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Royal Derby Hospital Town Derby Salary £25,760 - £27,476 per annum Salary period Yearly Closing 29/10/2026 23:59 Interview date 12/11/2026

Pathway Co-Ordinator / Medical Secretary

Band 3

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

If you are looking for an interesting and varied role and would like to work as part of a friendly and busy team, this could be the position you are looking for!

An opportunity has arisen within the Specialist Medicine Business Unit 1 for a Pathway Co-ordinator/Medical Secretaryas part of the Stroke Medical Secretary Team.

The post holder will be required to provide an efficient secretarial service to the consultants and their team in respect of NHS work. They will need to work flexibly with or alongside medical secretarial staff, consultants and other teams when required.

We are looking for an enthusiastic and motivated team player with excellent communication & problem-solving skills. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management. You will be working alongside a number of consultants and various other clinical staff.

Main duties of the job

• You will act as the main point of contact for patients and medical staff on behalf of the consultant and team ensuring that all queries are answered with skill and sensitivity and in a courteous and professional manner
• Typing/proof-reading and dispatch of clinical correspondence within agreed timescales and quality standards
• Ensure urgent test results/correspondence is brought to the immediate attention of the Consultant or team
• An understanding of 18-week RTT process
• Support management in the preparation and validation of waiting lists and performance data in team leader's absence
• Liaise effectively with wards, departments and other clinical staff within the hospital and external healthcare providers

All training required will be provided on appointment.

Closing date of applications: 29th October 2026

Interview date: 12th November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Person specification

Education, Training and Qualifications

• Educated to GCSE or equivalent

Experience & Knowledge

• Experience of working in a customer care/patient care environment
• Understanding of the Trust’s Patient Access Policy and its contents
• Experience of working in a supervisory or mentoring role

Skills & Ability

• Advanced level of IT to include Microsoft Word and Excel
• Show the ability to work to deadlines
• Show the ability to plan and delegate within the team and manage day to day workload

Communications and interpersonal skills

• Show the ability to communicate effectively – including written, face to face and telephone
• Show the ability communicate using judgement, persuasion, negotiation and tact, where necessary

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust

IMPORTANT INFORMATION

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for the role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.