Assistant Patient Pathway Coordinator

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 18,000 - 24,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking an organised administrator to support the patient pathway from referral to discharge within a multidisciplinary team.

You will handle referrals, maintain records, and ensure the timely progression of outpatient and elective journeys, while upholding Trust policies and compassionate customer care.

Responsibilities

• Process and log all referrals in line with Trust Access Policy and specialty SOP
• To use the 18 weeks RTT to manage all outpatient and elective patient journeys
• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
• Ability to analyse and extract complex data sets from a number of different sources
• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales
• Work collaboratively as part of an integrated team
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role
• Maintain stock control such as stationery, clinical supplies, equipment and uniforms
• Participate in the induction and training of all new members of staff
• To liaise with medical records with regard to availability of medical notes as appropriate
• Provide reciprocal cover for administrative team during annual leave and sicknessabsence
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust
• To attend all statutory and mandatory training as and when required to do so

Job description

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.,

• Process and log all referrals in line with Trust Access Policy and specialty SOP
...
• To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
...
• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
...
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
...
• Ability to analyse and extract complex data sets from a number of different sources.
...
• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
...
• Work collaboratively as part of an integrated team.
...
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
...
• Maintain stock control such as stationery, clinical supplies, equipment and uniforms.
...
• Participate in the induction and training of all new members of staff.
...
• To liaise with medical records with regard to availability of medical notes as appropriate.
...
• Provide reciprocal cover for administrative team during annual leave and sicknessabsence.
...
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
...
• To attend all statutory and mandatory training as and when required to do so

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

• Compassionate- We treat everyone with kindness, understanding and empathy
• Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
• Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
• Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving