Assistant Patient Pathway coordinator

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 23,000 - 26,000; Full time

Job summary

Croydon Health Services NHS Trust seeks an Administrative Officer to support the Microbiology department, helping manage laboratory reports, correspondence and data with accuracy.

You will work closely with microbiologists and ward teams, ensuring timely communication and compliant information governance, in a busy hospital setting that prioritises patient safety and infection control.

Qualifications

• Previous administrative or customer service experience is essential.
• Good IT skills and proficiency with standard software.
• Strong communication and attention to detail are required.

Responsibilities

• Provide comprehensive administrative support to the Microbiology Service and workflows.
• Support monitoring and reporting of microbiology test results.
• Manage departmental databases, spreadsheets and records per policy.

Skills

Administrative experience

Communication skills

Organisational skills

Customer service

Tools

MS Office

Job description

An exciting opportunity has arisen to join the Microbiology Team as an Administrative Officer within a busy and dynamic service. This is a rewarding role providing essential administrative support to the Microbiology department, helping to ensure the timely monitoring, reporting and communication of microbiology and infection-related information across the Trust. The successful candidate will play a key role in supporting the management of laboratory reports, monitoring outstanding results, processing clinical correspondence, maintaining accurate records, and responding to enquiries from clinical teams and other departments. Working closely with microbiologists, infection prevention and control teams, laboratory staff and ward-based colleagues, you will help support the effective delivery of a safe and responsive service. This role would suit an organised and proactive individual with excellent communication skills, strong attention to detail and the ability to manage competing priorities in a fast-paced environment. Previous administrative or customer service experience, together with good IT skills, are essential. Join our dedicated Microbiology team and contribute to a high-quality service that supports patient safety, infection prevention, and the effective delivery of care across the Trust.

• Provide comprehensive administrative support to the Microbiology Service, ensuring the efficient management of departmental processes and workflows.
• Support the monitoring and reporting of microbiology test results, ensuring information is processed accurately and in a timely manner.
• Manage and maintain departmental databases, spreadsheets, and records in line with Trust policies and information governance requirements.
• Act as a key point of contact for laboratory staff, consultants, clinical teams, and external organisations, responding to enquiries professionally and efficiently.
• Support the coordination and distribution of microbiology reports, clinical correspondence, and other service-related documentation.
• Assist with the monitoring of infection-related data and reporting processes to support patient safety and infection prevention activities across the Trust.
• Use Trust systems to ensure accurate data entry, record management, and information tracking.
• Identify and escalation urgent queries, outstanding actions, and data discrepancies to the appropriate members of the team.
• Support service performance through accurate data validation, audit support, and information management.
• Liaise with wards, departments, laboratories, and external stakeholders to facilitate effective communication and timely sharing of microbiology information.
• Assist with meeting administration, including preparing documentation, taking minutes, and following up on agreed actions where required.
• Work collaboratively within the Microbiology Team to deliver a high-quality, efficient, and responsive service that supports patient safety and the effective management of infection-related information across the Trust
  Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough. Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff. If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.