Assistant Patient Pathway Administrator

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an admin support professional for the Vascular Surgery Department to provide comprehensive clerical assistance, including reception cover for the Vascular Triage Department.

The role involves greeting patients, updating demographics, managing attendance, and maintaining strict confidentiality in all communications with patients and staff.

Qualifications

• Greeting patients at reception in a helpful, polite and efficient manner.
• Adherence to Trust data protection and patient confidentiality policies.
• Strong communication with patients, carers and staff in person and on the phone.

Responsibilities

• Greet patients at reception in a helpful, polite and efficient manner.
• Check demographics details for patients on arrival and update as required.
• Ensure patients are checked in and out of clinic and arrange future appointments where possible.
• Communicate with patients, carers and clinical staff with confidentiality and professionalism.

Skills

Reception skills

Patient confidentiality

Data protection awareness

Communication skills

Job description

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams within the Vascular Surgery Department including reception support for the Vascular Triage Department.

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and action outcomes as necessary.
• Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

For further details / informal visits contact: Name: Hayley Price Job title: Outpatient Team Leader Email address: [e-mail] Telephone number: 01865 221102