Assistant Pathway Coordinator - Kent & Medway ICS

Maidstone and Tunbridge Wells NHS Trust; Maidstone; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

NHS Pension

Blue Light Card

27 days annual leave

Flexible working

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking a full-time Assistant Patient Pathway Coordinator in the Trauma and Orthopaedics department at Maidstone Hospital, with cross-site responsibilities. The role focuses on coordinating and booking outpatient clinics and ensuring patients progress smoothly along their pathway.

The ideal candidate will have excellent communication, organisational, and problem-solving skills, plus proficiency in Microsoft Office.

Qualifications

• Excellent telephone manner and clear communication with patients and staff.
• Able to work with initiative and manage time effectively.
• Proficient in Microsoft Office with good keyboard skills.
• Experience in clinic bookings and patient pathways is advantageous.
• NHS or healthcare administration experience is preferred but not essential.

Responsibilities

• Coordinate and book outpatient clinics across sites.
• Liaise with patients and clinical staff to manage the pathway.
• Maintain waiting lists and clinic knowledge with training provided.
• Utilise systems such as Allscripts and Medirota once trained.

Skills

Telephone etiquette

Communication

Organisational skills

Time management

Initiative

Microsoft Office

Keyboard skills

Problem solving

Tools

Allscripts

Medirota

Job description

Please note this role is currently only being advertised to staff members who are currently working within the Kent and MedwayICS.

An exciting opportunity has arisen for a full time Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department based at Maidstone Hospital with the need to Cross site.

The post holder will be responsible for coordinating and booking outpatient clinics.

Essential skills for this role include an excellent telephone manner, working using own initiative, excellent communication with patients and clinical staff, outstanding organisation and time management and competent in using Microsoft Office packages with good keyboard skills.

You will have excellent communication, organisation and problem solving skills with the ability to work with a positive and solution focused attitude, to ensure clinics are booked effectively and patients are managed appropriately along their pathway.

Clinic appointments and knowledge of patient waiting lists would be an advantage but not essential as full training will be provided.

Applicants will ideally have previous NHS or healthcare experience (though this is not necessary) and administration experience. Knowledge of systems such as Allscripts and Medirota would be beneficial though training will be given.

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining Us Includes a Comprehensive Benefits Package

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a employer contribution of 23.7% and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

For further details / informal visits contact: Name: Sophie Ellen Booth Job title: Team Leader Trauma and Orthopaedics Email address: [e-mail]
Telephone number: 0189236080