Assistant Park Manager

Oxygen; Leicester; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Industry-leading pay

Birthday leave

Enhanced maternity/paternity

Company Bonus Scheme

Company Sick Pay

50% off food and drinks on shift

50% off entry for family and friends

Job summary

Oxygen in Leicester is seeking an Assistant Park Manager to lead a motivated team across the customer journey and deliver exceptional service.

You will work closely with the Deputy and Park Manager to set direction, coach staff, uphold brand standards and health and safety, and turn moments of WOW into reality.

F&B management experience is essential, and you will be rewarded with industry‑leading pay, enhanced holiday entitlement and a comprehensive benefits package.

Qualifications

• Minimum 3 years' experience in a leadership role.
• Experience with financial data and KPI management.
• Experience of managing and leading a large team.
• Experience with planning and running events.
• Working knowledge of welfare and EDI in the workplace.
• Excellent customer service and engagement skills.
• Experience working with SEN children and customers.
• Knowledge of industry H&S standards and compliance.
• Tech savvy and proficient with core Microsoft applications.

Responsibilities

• Lead and empower the team to deliver exceptional customer service across the park.
• Inspire and coach staff to maintain brand standards and SOP compliance.
• Ensure day-to-day park operations meet safety and regulatory requirements.
• Collaborate with management to plan events and activities.
• Model inclusive leadership and foster a collaborative culture.

Skills

Leadership

Financial data

KPI management

Team leadership

Event planning

Welfare & EDI

Customer service

SEN experience

Health & Safety

Microsoft Office

Service-led industry

IOSH (desirable)

First aid (desirable)

Tools

Microsoft Office

Job description

The Assistant Park Manager, you will work closely with the Deputy and Park Manager to develop, lead and empower your highly motivated and talented team, to deliver ourfour values; pride, passion, playing together and moments of WOW-ness.

You will deliver the day to day running of the park spanning the entire customer journey, leading by example to deliver exceptional and engaging customer service. You will inspire and coach your team to do the same.

You will ensure compliance with brand standards and SOP’s and challenge performance when needed.

You will be an inclusive leader who demonstrates respect, collaboration and takes collective responsibility in all you do.

You will be an authentic brand ambassador who is commercial, creative, brave and curious, creating a culture to reflect these behaviours and attributes.

We do need F&B management experience in this role, which is essential!

Skills and experience:

• Minimum 3 years' experience in aleadership role
• Experience with financial data and KPI management
• Experience of managing and leading a large team
• Experience with planning and running events
• Working knowledge of welfare and EDI in the workplace
• Excellent customer service and engagement skills
• Experience working with SEN children and customers
• Knowledge of industry H&S standards and compliance
• Tech savvy
• Working knowledge of the core Microsoft applications
• A background in a service-led industry is desirable, such as hospitality, adventure parks, family leisure entertainment parks etc.
• IOSH qualification desirable
• First aid qualification desirable

Benefits

• Industry-leading pay
• Birthday leave
• Enhanced maternity/paternity
• Company Bonus Scheme
• Company Sick Pay
• 50% off food and drinks while on shift
• 50p hot drinks
• 50% off for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25 days holiday + bank holidays
• Increased holiday leave at 2 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores