Assistant Operations & Warehouse Manager

Whitehall Garden Centre Ltd; Lacock; Remote; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Staff discounts after 3 months

Free on-site parking

Uniform provided

Training and career development

Job summary

Whitehall Garden Centre Ltd is seeking an experienced Assistant Operations & Warehouse Manager to join our family‑run team. You will support the smooth day‑to‑day operation, supervise staff, and ensure an exceptional customer experience across a busy retail and hospitality environment.

You'll work closely with the Operations Manager to lead, motivate and develop teams, maintain high standards of service, safety and presentation, and manage rotas during busy periods and events.

Qualifications

• Has previous management or supervisory experience in retail, hospitality, leisure or customer-focused environments.
• Is confident leading and motivating a team.
• Excellent communication and organisational skills.
• Remains calm and professional in a busy environment.
• Strong focus on customer service and operational standards.
• Proactive, reliable and able to use own initiative.
• Flexible and comfortable working across different areas of the business.
• Hands-on approach and willing to get involved where needed.
• Confident taking responsibility and making decisions.
• Willing to undertake key-holding responsibilities.

Responsibilities

• Support the Operations Manager with day-to-day running of the Garden Centre.
• Lead, motivate and support teams across different areas.
• Ensure high standards of customer service, presentation and cleanliness.
• Manage staff rotas, training, performance and development.
• Monitor operational standards and ensure procedures are followed.
• Handle customer queries and complaints professionally.
• Work with department managers for smooth day-to-day operations.
• Support busy periods, events and seasonal trading.
• Assist with Health & Safety, security and compliance.
• Act as a key holder for opening/closing when needed.
• Be an approachable member of the management team.

Skills

Leadership

Team management

Customer service

Organisation

Communication

Proactive

Reliability

Initiative

Flexibility

Hands-on

Job description

Assistant Operations & Warehouse Manager

Full Time | Whitehall Garden Centre

Whitehall Garden Centre is a family‑run, award‑winning business, and we are looking for an enthusiastic and experienced Assistant Operations & Warehouse Manager to join our management team.

This is a fantastic opportunity for someone with strong leadership, organisational and customer service skills who enjoys working in a busy, varied retail and hospitality environment.

As Assistant Operations & Warehouse Manager, you will play a key role in supporting the smooth and successful day‑to‑day operation of the Garden Centre, working closely with the Operations Manager and wider management team.

The Role

You will help oversee the daily operation of the Garden Centre, ensuring that our customers receive an exceptional experience and that our teams have the support they need to deliver high standards.

Key responsibilities will include:

• Supporting the Operations Manager with the day‑to‑day running of the Garden Centre
• Taking responsibility for the operation of the business in the absence of the Operations Manager
• Leading, motivating and supporting teams across different areas of the Garden Centre
• Ensuring excellent standards of customer service, presentation and cleanliness
• Assisting with staff management, including rotas, training, performance and development
• Monitoring operational standards and ensuring company procedures are followed
• Dealing confidently and professionally with customer queries and complaints
• Working closely with department managers to ensure smooth day‑to‑day operations
• Helping to manage busy periods, events and seasonal trading
• Supporting Health & Safety, security and compliance procedures
• Monitoring the overall presentation and standards throughout the Garden Centre
• Acting as a key holder, including opening and closing the Garden Centre and responding to operational requirements when necessary
• Being a visible and approachable member of the management team

About You

We are looking for someone who:

• Has previous management or supervisory experience, ideally within retail, hospitality, leisure or a customer‑focused environment
• Is confident leading and motivating a team
• Has excellent communication and organisational skills
• Can remain calm and professional in a busy environment
• Has a strong focus on customer service and operational standards
• Is proactive, reliable and able to use their own initiative
• Is flexible and comfortable working across different areas of the business
• Has a hands‑on approach and is happy to get involved where needed
• Is confident taking responsibility and making decisions
• Is willing to undertake key‑holding responsibilities

Working Pattern

This is a full‑time position, working on a rota basis.

Every other weekend

One weekday off when working a weekend

Flexibility required to support the needs of the business

Key‑holding responsibilities, including opening and closing

What We Offer

• Competitive salary
• Holiday entitlement
• Fantastic staff discounts after 3 months
• Free on‑site parking
• Uniform provided
• A varied and rewarding role within a successful family‑run business
• Opportunities for training and career development

If you are an experienced supervisor or manager looking for your next challenge and would love to be part of a friendly, family‑run business, we would love to hear from you.

References will be requested as part of our recruitment process for the successful candidate. Offers of employment will be subject to satisfactory references.

Only applicants successfully shortlisted for interview will be contacted.