Assistant Operations Manager

Flood Re Limited; Cheltenham; On-site; GBP 35,000 - 45,000; Full time

Job summary

Flood Re Limited is seeking an Assistant Operations Manager to support the Operations Manager in managing day-to-day operations, ensuring effective onboarding, claims processing, and maintaining service standards. This role involves working closely with internal teams and external vendors to improve operational systems and data quality.

Qualifications

• Experience in Bordereaux processing and/or Underwriting and Claims data.
• Experience in managing service standards and customer-focused KPI’s.

Responsibilities

• Assist Operations Manager with day-to-day operations and participant onboarding.
• Lead maintenance of operational processes and ensure SLAs are met.
• Manage Operations Assistants and support them in resolving queries.

Skills

Communication

Presentation

Customer-focused KPI’s

Job description

The Assistant Operations Manager is responsible for assisting the Operations Manager with the day-to-day operation of the Scheme processes including; Onboarding new participants to the scheme, Audit of Participant’s processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk.

They will have a key role in continuous improvement of all operational systems and processes.

• Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met.
• Ensure accurate and complete processing of Underwriting and Claims bordereaux.
• Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants.
• Manage Operations Assistants
• Support Operations Assistants in resolving complex queries from Participants.
• Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation.
• Supporting the Operations Manager in new systems development work.
• Maintain strong working relationships with cross functional departments, Participants and key operational vendors.

Knowledge and Experience

• Bordereaux processing experience and/or experience working with Underwriting and Claims data.
• Experience in handling Claims, preferably Household Property losses.
• Experience of managing service standards and customer-focused KPI’s.
• Excellent communication and presentation skills.
• Experience of working with internal stakeholders and third-party vendors in Insurance
• Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties.
• Ability to work to and meet tight and demanding deadlines.

Download the full job description and apply below:

Flood Re is a world first – a collaboration between government and the insurance industry that makes flood cover in household insurance policies more affordable.

You’ll be joining a team of talented individuals from a variety of backgrounds, working to deliver an increasingly important social purpose.

Find out more about our rewarding roles, supportive culture and comprehensive package here .