Assistant Night Manager

Rbh Hospitality Management; Liverpool; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Enhanced maternity, adoption & shared

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for 5

Flexible working arrangements

Wagestream - access to earnings

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management in Liverpool is seeking a Night Manager to oversee overnight hotel operations, ensure high guest service standards and maintain smooth continuity across departments.

You will handle night reception, audits, bar service, and room set-ups for the morning team, with strong leadership, attention to detail, and the ability to respond to emergencies and maintain security.

Qualifications

• Experience in hotel front office or night operations.
• Ability to balance cash and reconciliations.
• Proven guest-service excellence.
• Comfort handling inquiries and complaints.
• Willingness to work nights and flexible hours.

Responsibilities

• Oversee overnight hotel operations and guest services.
• Manage night reception including check-ins/outs and enquiries.
• Perform night audit and balance daily transactions.
• Prepare end-of-day financial reports and report discrepancies.
• Provide bar service with responsible alcohol service.
• Close and secure bar area after service.
• Prepare meeting rooms and restaurant areas for morning shift.
• Conduct regular security and safety checks.
• Maintain cleanliness and presentation in public areas.
• Communicate handovers to day team and escalate emergencies.
• Show leadership and support colleagues during night shift.

Skills

Customer service excellence

Strong communication skills

Conflict resolution

Team leadership

Independent working

Night shift adaptability

PMS knowledge

Basic IT skills

Tools

PMS

Job description

• Support the Night Manager in overseeing the smooth and efficient operation of the hotel overnight, ensuring high standards of guest service and operational performance.
• Manage the night reception operation, including guest check-ins and check-outs, handling enquiries, resolving complaints and assisting guests throughout their stay.
• Carry out night audit duties, including balancing and reconciling daily financial transactions, room revenue, food and beverage sales and other charges.
• Prepare and review end-of-day financial reports, ensuring accuracy and reporting any discrepancies to the appropriate manager.
• Provide bar service during designated operating hours, ensuring responsible alcohol service, excellent guest experience and compliance with licensing requirements.
• Ensure the bar area is properly closed, cleaned and secured following the end of service.
• Prepare function and meeting rooms for the following day's events, ensuring the correct layout, furniture, equipment and refreshments are in place in line with the event requirements.
• Complete restaurant and breakfast area preparation, ensuring tables, service stations, equipment and other areas are ready for the morning team.
• Carry out regular security and safety checks throughout the hotel, ensuring guest and colleague safety and reporting any concerns or maintenance issues.
• Monitor hotel cleanliness and presentation during the night, ensuring public areas and operational spaces are maintained to the required standards.
• Support the wider hotel operation when required, working across departments to maintain service standards and operational continuity.
• Maintain clear communication with the day team through accurate handover notes, highlighting outstanding tasks, guest issues, maintenance concerns and operational priorities.
• Respond effectively to emergencies and unexpected situations overnight, following hotel procedures and escalating matters when necessary.
• Demonstrate leadership and take responsibility for maintaining hotel standards, supporting colleagues and ensuring all tasks are completed before the morning handover.

  Previous experience in a hotel or hospitality environment, ideally within Front Office or Night Operations.

• Good understanding of hotel operations, guest services and financial reconciliation.
• Strong customer service and communication skills, with the ability to handle guest enquiries and complaints professionally.
• Experience or confidence in providing bar service and understanding responsible alcohol service.
• Good organisational skills and the ability to prepare meeting rooms, function spaces and restaurant areas to the required standards.
• Ability to work independently, make decisions and take ownership of operational responsibilities during night shifts.
• Good attention to detail, with a proactive approach to maintaining cleanliness, safety and hotel presentation.
• Basic IT skills and familiarity with hotel property management systems (PMS).
• Flexibility to work night shifts and support the wider hotel operation when required.

  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!

We are passionate about the industry and always on the lookout for new talent to join us on our journey.

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1,000 per year

And much, much more!