Assistant Night Front Desk Manager

Hilton; Greater London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Travel perks 110 nights

Paid parental leave

Employee meals

F&B discounts

Pension plan

Training & growth

Job summary

Hilton Hart Shoreditch Hotel, Curio Collection by Hilton in London is seeking an Assistant Night Front Desk Manager to oversee the night-time front office operations and deliver memorable guest experiences from check-in to check-out.

You will lead the Front Office team, handle VIP inquiries, ensure Night Audit duties are completed, and maintain health and safety while supporting a culture of service excellence across the overnight shift.

Qualifications

• A passion for spreading the light and warmth of Hospitality

Responsibilities

• Oversee Front Office operations during the night shift, ensuring exceptional guest service and smooth hotel operations.
• Act as the main point of contact for guests, including VIPs, resolving enquiries, complaints, and emergencies.
• Complete Night Audit duties and ensure compliance with financial, cash handling, and credit control procedures.
• Lead, coach, and develop the Front Office team through training, performance management, and regular feedback.
• Ensure compliance with health & safety, security, fire, and company policies through regular checks and audits.
• Manage staffing levels, rotas, and departmental costs to meet operational and budget requirements.
• Depose for the Front Office Manager and Hotel Management team when required, taking responsibility for the hotel overnight.

Job description

Exceptional Hospitality Starts with You

Do you want to

Job Description

Exceptional Hospitality Starts with You

Do you want to Be A Part of something unique?

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Night Front Desk Manager at Hart Shoreditch Hotel, Curio Collection, you’re not just supervising daily front office operations during the night – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

A WORLD OF REWARDS

• Salary: £30,160 per annum
• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Employee Meal Allowance
• Discounts on F&B outlets
• Recommend a Friend Scheme
• Company’s Pension with enhanced personal pension plan
• Trainings to get started and continue to grow and loads of opportunities to progress
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hart Shoreditch Hotel London, Curio Collection by Hilton

is a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Assistant Night Front Desk Manager.

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

About Curio Collection By Hilton Hotels

Hilton’s Curio Collection brand appeals to travelers seeking one‑of‑a‑kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

Responsibilities

Here’s what you’ll do during a typical day:

Responsibilities

As an Assistant Night Front Desk Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through check‑out. An Assistant Night Front Desk Manager is responsible for managing the first impressions of our Guests therefore, must perform the following tasks to the highest standards:

• Oversee Front Office operations during the night shift, ensuring exceptional guest service and smooth hotel operations.
• Act as the main point of contact for guests, including VIPs, resolving enquiries, complaints, and emergencies.
• Complete Night Audit duties and ensure compliance with financial, cash handling, and credit control procedures.
• Lead, coach, and develop the Front Office team through training, performance management, and regular feedback.
• Ensure compliance with health & safety, security, fire, and company policies through regular checks and audits.
• Manage staffing levels, rotas, and departmental costs to meet operational and budget requirements.
• Deputise for the Front Office Manager and Hotel Management team when required, taking responsibility for the hotel overnight.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best‑in‑class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.