Assistant Manager - Westfield White City

Phase Eight; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free clothing allowance

70% off staff discount

Financial and Wellbeing support

Enhanced Maternity package

Virtual GP service - 24/7

Plus much more!

Job summary

Phase Eight at Westfield White City is seeking an Assistant Manager to join our store team in London. You will lead by example, coach colleagues, and help deliver an exceptional customer experience in a fast-paced retail environment.

You will balance hands-on leadership with commercial focus, driving store performance and engaging customers while supporting the Store Manager in delivering the store vision.

Qualifications

• You are a customer-focused leader who thrives in a fast-paced retail environment and delivers an exceptional customer experience.
• You enjoy developing others, coaching and upskilling team members to help them perform at their best and reach their potential.
• As a natural role model, you balance strong people leadership with commercial awareness and drive results.
• You bring energy, resilience and a hands-on approach to inspire those around you.

Responsibilities

• Lead by example on the shopfloor and ensure the delivery of outstanding customer service.
• Assume all managerial duties in the absence of the Store Manager and lead the team through efficient teamwork.
• Maintain a commercial approach to role and operations, working with the Store Manager to maximise branch performance.
• Assist the Store Manager in delivering the store vision and identifying opportunities to engage customers.

Skills

People leadership

Customer focus

Retail operations

Team development

Job description

Assistant Manager - Westfield White City

About The Role

Every exceptional customer moment starts with our people.

We're looking for an Assistant Manager to join our store in Westfield, White City. If you're someone who thrives on working in a collaborative team, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.

Who you'll be

You are a customer-focused leader who thrives in a fast-paced retail environment and is passionate about delivering an exceptional customer experience. You enjoy developing others, coaching and upskilling team members to help them perform at their best and reach their potential.

As a natural role model, you balance strong people leadership with commercial awareness, using your judgement and initiative to drive results while creating a positive and inclusive team culture. Assertive, approachable and engaging, you build strong connections with customers and share your product knowledge with credibility and enthusiasm.

You bring energy, resilience and a hands-on approach, inspiring those around you while ensuring high standards are consistently achieved.

What you'll do

• Lead by example on the shopfloor and ensure the delivery of outstanding customer service


• Assume all managerial duties in the absence of the Store Manager, striving to positively make an impact through efficient teamwork and leadership


• Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance


• Assist the Store Manager in delivering the store vision and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged

What's in it for you?

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance


• 70% off staff discount


• Financial and Wellbeing support


• Enhanced Maternity package


• Virtual GP service - 24/7


• Plus much more!

About Us

Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.

Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.