Assistant Manager - Tynemouth

The Inn Collection Group; March; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid Breaks

50% off food at inns

Stay at inns for 1 (January–March)

1/3 off room bookings all year round

50 on same day bookings

15% off bed and breakfast for loved-1s

Employee Assistance Programme

Tronc

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group in the United Kingdom is seeking an Assistant Manager to support the General Manager in delivering warm, efficient service and a welcoming guest experience at our coastal inn.

You will lead a team, manage daily operations, liaise with Chefs and suppliers, handle stocktakes and ordering, and be hands-on in a fast-paced hospitality setting. This role emphasizes mentoring colleagues and upholding guest-first standards.

Qualifications

• Experience in hospitality management.
• Strong people leadership and communication.
• Ability to manage daily operations and guest needs.

Responsibilities

• Lead shift operations in a fast-paced pub-hotel environment.
• Coordinate with Chefs, Management and Suppliers to ensure quality service.
• Oversee stocktaking, ordering and accounts management.
• Support the General Manager in daily business decisions.
• Provide hands-on leadership and mentoring to the team.

Skills

Team leadership

Customer service

Operations management

Job description

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn's day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you'll fit right inn...

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry's video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn

What makes the perfect pub?

It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just 1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with 50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (...that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.