Assistant Manager

The Inn Collection Group; Whitley Bay; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Extra birthday holiday

Lead-Inn program

Paid breaks

50% off food

£1 stays in Jan–Mar

1/3 off room bookings

£50 for same-day bookings

15% off bed & breakfast for loved ones

Employee assistance programme

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group is seeking an Assistant Manager at its coastal inn in Tynemouth. Reporting to the General Manager, you will lead the front-of-house and support daily operations, ensuring guests feel at home while upholding brand standards.

You will mentor a busy team, manage shifts, coordinate with Chefs and suppliers, handle stock takes, ordering, and simple accounts. The role may include occasional sleepovers and responding to guest inquiries with warmth and efficiency.

Qualifications

• Hospitality background and customer service excellence.
• Ability to inspire and motivate a team.

Responsibilities

• Lead the team and support the General Manager in daily operations.
• Manage shift operations in a fast-paced environment and ensure brand standards.
• Liaise with Chefs, Management and Suppliers; handle stocktake and ordering.
• Assist with accounts management and administrative tasks; occasional sleepovers and guest responses.

Job description

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn's day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses. If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you'll fit right inn… This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry's video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It's not just for you-your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience. You'll Fit Right Inn