Assistant Manager - The Philharmonic

Croesopubsltd; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Company discounts

Company events

Training & development

Job summary

The Philharmonic in Cardiff is seeking an experienced, confident, sales-driven Assistant Manager to support the General Manager in daily bar operations. You will lead a team to deliver outstanding customer service and elevate guest experiences.

Responsibilities include managing staff, training, inventory, cocktails, and resolving issues with a customer-centric approach. Weekend/evening availability is essential.

Qualifications

• Bachelor-level or professional experience in hospitality leadership is preferred.
• Strong skills in bar operations, mixology, and beverage service.
• Proven ability to lead and motivate a team with excellent communication.

Responsibilities

• Collaborate with the General Manager to maintain high service and beverage standards.
• Assist in managing staff, including training, scheduling, and evaluations.
• Ensure efficient bar operations, inventory, and cleanliness.
• Foster a positive, inclusive work environment for the bar team.
• Oversee cocktail preparation, ensuring consistency and quality.
• Handle guest inquiries professionally with a customer-centric approach.
• Contribute to new cocktail ideas and beverage offerings.

Skills

Hospitality leadership

Team mentoring

Mixology knowledge

Bar operations

Customer service

Inventory management

Problem solving

Job description

The Philharmonic is looking for an experienced, confident, sales driven individual to join our growing team! Applicants must be experienced in all roles of hospitality from bartender to Assistant Manager.

The Philharmonic strives to be the best venue in the city centre. From showing all Live Sport on our big screens, to renowned bottomless brunch’s, with Live music as well as our quality DJ’s late into the night, The Philharmonic is an iconic venue in the heart of Cardiff city centre. Expect a fast paced and exciting work environment and leading a fantastic team of like minded hard working individuals!

What's the Role?

As an Assistant Manager at The Philharmonic, you will play a pivotal role in supporting the General Manager in the daily operations of our bar. This position is aimed at individuals who share our passion for delivering outstanding customer service and enhancing our guests' experiences.

Responsibilities:

• Collaborate closely with the General Manager to develop and maintain high standards of service and beverage quality.
• Assist in managing bar staff, including training, scheduling, and performance evaluations.
• Ensure efficient bar operations, including inventory management, ordering supplies, and maintaining cleanliness.
• Create and maintain a positive and inclusive work environment for our bar team.
• Oversee and participate in the preparation of cocktails and beverages, ensuring consistency and quality.
• Handle customer inquiries and resolve any issues with professionalism and a customer-centric approach.
• Contribute to the development of new cocktail recipes and beverage offerings.

Qualifications:

• Previous experience as an assistant manager or in a similar role.
• Proven leadership skills and the ability to motivate and mentor team members.
• Strong knowledge of mixology, bar operations, and beverage service.
• Exceptional customer service and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Knowledge of beverage cost control and inventory management.
• A passion for creating memorable guest experiences.

Weekend and evening availability is a must—when the magic happens!

Why Join Us?

• Become part of a dynamic and innovative team dedicated to excellence in hospitality.
• Opportunity for growth and career advancement within the company.
• A supportive and inclusive work environment where your ideas are valued.
• Access to ongoing training and development opportunities.

Oh, and let’s not forget your benefits :

Companydiscounts across all venues owned by Croeso Pubs (because who doesn’t love a bargain?).

Company events.

Essential Information

job type permanent/ full time

salary is competitive

scheduling requirements

• Every weekend, night shift , weekend availability
• Ability to commute/relocate, the job is in Cardiff City Centre so you need to be able to reliably commute or plan to relocate before starting work.