Assistant Manager

Greene King; Cardiff; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Career development

Pub discounts

Inns savings

Financial wellbeing

Employee assistance

Job summary

The Glassworks in Cardiff, part of Greene King, is seeking an enthusiastic Assistant Manager to lead from the front and deliver brilliant guest experiences. You’ll support the General Manager, supervise shifts and drive sales while maintaining high standards of service and safety.

You’ll build a positive team culture, coach colleagues and help develop careers, with opportunities for progression and access to Greene King benefits including pub discounts and career development.

Qualifications

• Previous hospitality experience in pubs/restaurants.
• Hands-on manager who can lead a busy pub.
• Strong communication and people skills.
• Ability to motivate a team and lead by example.
• Commercial awareness and drive to improve sales.
• Eligible to hold a Personal Licence.

Responsibilities

• Assist the General Manager with daily operations.
• Lead shifts and deliver excellent service.
• Create memorable guest experiences.
• Drive sales and manage labour costs.
• Develop and coach team members.
• Ensure high standards of presentation, safety and compliance.

Skills

Hospitality experience

People management

Communication skills

Organisational skills

Sales focus

Decision making

Personal Licence

Education

Personal Licence (eligible)

Job description

• Salary for Advertising: £31,000 - £34,750 + Bonus
• Dept. L4/House: Glassworks (Cardiff) - 05268

Company Description

The Glassworks
Assistant Manager
Salary -£31,000 - £34,750 + Bonus

Love hospitality, enjoy leading a team and want to be part of the buzz in the heart of Cardiff? Join us at The Glassworks!

Located in the heart of Cardiff, just moments from Cardiff Market and the iconic Principality Stadium, The Glassworks is a lively, welcoming pub where there's always something happening.

We serve traditional British pub favourites, from classic fish and chips and hearty pies to juicy burgers. With live sport on Sky Sports and TNT Sports, live music, quiz nights and outdoor seating, we're a great place for guests to come together, relax and enjoy themselves.

We're looking for an enthusiastic Assistant Manager to support the General Manager, lead from the front and help deliver brilliant experiences for our guests and team.

Job Description

What's the opportunity?

As Assistant Manager, you'll play an important role in the day-to-day running of The Glassworks, helping to create a fantastic atmosphere, develop your team and drive business performance.

Lead from the front: Motivate and inspire the team to deliver excellent service and make every guest feel welcome.

Help run a busy pub: Support the General Manager with daily operations, leading shifts and keeping everything running smoothly.

Create memorable experiences: Make sure guests enjoy every visit, whether they're catching the match, joining a quiz night or stopping by for a meal.

Drive business performance: Help manage sales, labour costs, stock and profitability, making the most of opportunities to grow the business.

Develop your team: Coach and support team members, helping them build their confidence and progress in their careers.

Maintain high standards: Take pride in the pub's presentation, cleanliness, safety and compliance.

Build a great team culture: Create a positive working environment where people feel supported, valued and motivated to succeed.

Qualifications

What we're looking for

Ideally, you'll have previous experience in hospitality, such as a pub, bar, restaurant or similar environment, and be ready to take the next step in your management career.

We're looking for someone who is hands‑on, enjoys working with people and has the confidence to help lead a busy pub.

You’ll also bring:

A passion for hospitality and delivering great customer experiences.

Strong communication and people skills.

The ability to motivate a team and lead by example.

Good organisation and the confidence to make decisions in a fast‑paced environment.

Commercial awareness and an interest in driving sales and improving performance.

A positive attitude, willingness to learn and ambition to develop your career.

Personal Licence

As this role may involve covering the business in the General Manager's absence, you'll need to be eligible to hold a Personal Licence. You don't need to have one when you apply. If you're successful, Greene King will support you through the process of obtaining your licence.

Additional Information

What's in it for you?

At Greene King, we're committed to helping our people grow, succeed and enjoy what they do.

Career development: Access to training, apprenticeships and opportunities to progress across Greene King.

Pub discounts: Enjoy 33% off at Greene King pubs, plus 15% off for friends and family.

Greene King Inns savings: 50% off for you and 25% off for friends and family.

Financial wellbeing: Access to Wagestream to help you manage your pay.

Extra perks: Retail discounts, family‑friendly benefits and an Employee Assistance Programme.

Recommend a friend: Earn up to £1,500 when you introduce someone to Greene King.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued and able to thrive.

Ready to join The Glassworks?

If you're passionate about hospitality, enjoy bringing people together and want to develop your skills with a business that invests in its people, we'd love to hear from you.

Bring your energy. Inspire your team. Be part of the buzz at The Glassworks!