Assistant Manager - The Paper Mill, Apsley Lock

Fuller's; Hemel Hempstead; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff discount 25%

Discounted food & drink across Fuller

Weekly tips

Wagestream access

Healthcare Cash Plan

Full induction and training

Discounted hotel stays

My Fuller1 platform access

Job summary

Fuller’s, a modern pub and restaurant group, is seeking an Assistant Manager to lead day-to-day operations with a hands-on, people‑focused approach. You will create a friendly atmosphere for staff and guests while driving service standards and performance.

We offer progression, comprehensive induction, and benefits including staff discounts, Wagestream access, and a Healthcare Cash Plan. Join Fuller’s and be part of a supportive team that values individuality.

Qualifications

• Experience creating a welcoming environment for both team and customers.
• Proven ability to lead daily operations in a busy pub/restaurant setting.
• Strong decision-making and able to work under pressure.
• Excellent communication and team management skills.
• Interest in ongoing training and development to progress in hospitality.

Responsibilities

• Lead day‑to‑day operations to ensure smooth service.
• Foster a friendly atmosphere for staff and guests.
• Make confident decisions to maintain quality and speed of service.
• Manage fast‑paced shifts and guide the team through busy periods.
• Support training and personal development for team members.
• Ensure high standards of food, wine and customer engagement.

Skills

Friendly atmosphere

Hands-on leadership

Decision-making

Fast-paced environment

Communication skills

Willingness to learn

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Paper Mill is a modern pub and restaurant on the banks of the Union Canal. Serving fresh food and real ales, the pub also hosts a number of events throughout the year - making it a fun but busy environment.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in an Assistant Manager:

• Ability to create a friendly atmosphere for the team and customers.
• A hands‑on leader with the ability to manage the day‑to‑day running of the business.
• A confident manager with great decision‑making skills.
• Enjoy working in a fast‑paced environment.
• Interest in learning new skills to enhance your career with our industry leading training and development.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.