Assistant Manager - The Mad Hatter Hotel, Southwark

Fuller's; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Online benefits platform (My Fuller’s)

Healthcare cash plan

Induction and training

Wagestream access

Job summary

Fuller’s in London is seeking an Assistant Manager for The Mad Hatter Hotel near Southwark. You will lead a busy front-of-house team, ensure smooth operations, and uphold exceptional guest service across pub and hotel environments.

The role offers induction and training, ongoing development, and perks such as discounted food and drink, weekly tips, and Wagestream access to help you manage earnings. A friendly, fast-paced team awaits you.

Qualifications

• Experience in hospitality leadership preferred.
• Ability to manage day-to-day operations.
• Excellent interpersonal and guest-service oriented approach.

Responsibilities

• Oversee daily operations of the venue and pub-hotel interactions.
• Lead and develop front-of-house team to deliver high standards of service.
• Ensure guest satisfaction and resolve issues promptly and professionally.
• Collaborate with kitchen and bar teams to maintain smooth service flow.

Skills

Leadership

Communication

People skills

Decision making

Fast-paced environment

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what's next? – define the essence of who we are.

Located in-between Southwark station and Blackfriars Bridge, The Mad Hatter Hotel attracts a mixed crowd of business and tourist travellers. There are 30 bedrooms, plus a busy downstairs pub serving fresh food and real ales.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in an Assistant Manager:

• Ability to create a friendly atmosphere for the team and customers.
• A hands-on leader with the ability to manage the day-to-day running of the business.
• A confident manager with great decision-making skills.
• Enjoy working in a fast-paced environment.
• Interest in learning new skills to enhance your career with our industry leading training and development.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.