Assistant Manager, Student Living & Operations

Scape Australia Management Pty; London Borough of Southwark; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Sales Champion Bonus*

Birthday day off*

Charity day off*

Access to onsite gyms

Employee Assistance Programme (EAP)

Cycle to Work and Tech Scheme*

£150 for recommending a friend to Scap

Long service award for our loyal się

Maternity + Paternity benefits*

Career progression and developmentOppt

Overtime and the opportunity to work跨h

Enrolment onto the Scape PensionScheme

Descripción de la vacante

Scape Australia Management Pty is seeking an Assistant Manager for our London site. The role involves supporting the General Manager in daily operations, leading a high-performing team, and delivering an outstanding resident experience at a premium student accommodation property.

You will oversee site tours, health and safety, and weekly reporting, while coordinating with the Finance and HR teams. A strong leadership mindset and hospitality background are essential for success.

Formación

• Strong leadership and team management capabilities.
• Excellent written and verbal communication skills.
• Experience in hospitality or student accommodation is a plus.
• Supervisory or team lead experience is essential.
• Customer service excellence and problem solving.

Responsabilidades

• Assist the General Manager with day-to-day site operations.
• Step in for the General Manager during temporary absence.
• Build relationships with senior colleagues and clients.
• Lead site-based sales tours, manage the tours calendar and report activity.
• Demonstrate leadership to support the team and maintain high performance.
• Participate in on-call rota as required.
• Oversee resident experience and wellbeing.
• Implement health and safety policies and risk assessments.
• Lead quarterly site meetings with the General Manager.
• Manage front-of-house shifts and standard operating procedures.
• Oversee payments, reports, and weekly procedures.
• Assist Finance with rent collections and follow up on late payments.
• Procure supplies and manage stock for FM services.
• Manage staffing levels to ensure 24-hour site cover.
• Support recruitment and team training per HR procedures.
• Maintain an engaged, motivated team environment.
• Engage with local community and authorities.

Conocimientos

Team leadership

Communication skills

Hospitality experience

Supervisory experience

Customer service

Descripción del empleo

Scape Australia Management Pty is seeking an Assistant Manager for our London site. The role involves supporting the General Manager in daily operations, leading a high-performing team, and delivering an outstanding resident experience at a premium student accommodation property.

You will oversee site tours, health and safety, and weekly reporting, while coordinating with the Finance and HR teams. A strong leadership mindset and hospitality background are essential for success.