Assistant Manager, Social Service

Yellow Ribbon Cares Limited; Redhill; On-site; GBP 25,000 - 32,000; Full time

Job summary

Yellow Ribbon Cares Limited is seeking an Assistant Manager, Social Service in Redhill to case manage children and families of offenders. You will evaluate beneficiary needs, identify services, and plan support programs, while monitoring effectiveness and progress.

The role involves home visits, documentation, and coordinating with internal programmes and external agencies to provide comprehensive care plans and timely reports for funding and governance purposes.

Qualifications

• Entry level or minimum one year of relevant work experience
• Prior working experience in social services will be an advantage
• Degree or Diploma preferably in Social Sciences, Psychology, Counselling or Social Work

Responsibilities

• Do case intake and assess client’s needs, and provide the needful assistance.
• Provide support and resources for clients; build good working relationship with support networks, government resources, and community resources.
• Collecting and reviewing documents of clients.
• Provide information and refer clients to internal programmes and services under YR Cares or to other relevant agencies for assistance.
• Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.
• Participate in case discussions with external agencies.
• Participate and provide updates of cases during case conference with Assistant Director, Children Empowerment.
• Conducting regular home visits, phone calls and messaging clients to follow up to check in on their progress.
• Ensure timely and accurate documentation of case notes and care plans.
• Support programme planning and contribute to improvements in service delivery.
• Prepare regular reports documenting program activities, client outcomes, and challenges encountered, for internal use and funding purposes.
• To facilitate support group if necessary.
• Perform other duties as assigned by supervisor to meet evolving organisational and service delivery needs.

Skills

Team player

Problem-solving

Report writing

Time management

Organizational skills

Knowledge of community resources

Work under pressure

Education

Degree or Diploma in Social Sciences, Psychology, Counselling or Social Work

Tools

MS Office

Job description

Summary of Position:

The Assistant Manager, Social Service will case manage the children and families of offenders and ex-offenders. The individual will evaluate the needs of the beneficiaries (individuals, families, children, etc.), identify the services needed, and create a plan to provide that support. The individual may also be responsible for evaluating the effectiveness of the case plan and services.

Responsibilities:

• Do case intake and access client’s needs, and provide the needful assistance.
• Provide support and resources for clients; build good working relationship with support networks, government resources, and community resources.
• Collecting and reviewing documents of clients.
• Provide information and refer clients to internal programmes and services under YR Cares or to other relevant agencies for assistance.
• Supports and monitors families’ progress in improving their resources and ability to cope with their challenges.
• Participate in case discussions with external agencies.
• Participate and provide updates of cases during case conference with Assistant Director, Children Empowerment.
• Conducting regular home visits, phone calls and messaging clients to follow up to check in on their progress.
• Ensure timely and accurate documentation of case notes and care plans.
• Support programme planning and contribute to improvements in service delivery.
• Prepare regular reports documenting program activities, client outcomes, and challenges encountered, for internal use and funding purposes.
• To facilitate support group if necessary.
• Perform other duties as assigned by supervisor to meet evolving organisational and service delivery needs.

Skills:

• Proficient in MS Office
• Good team player and have strong problem-solving skills, communication and interpersonal skills.
• Good report writing skills
• Ability to work with tight deadline and is strong with follow up
• Excellent organizational and time-management skills, including ability to handle multiple tasks simultaneously and juggle priorities
• Good knowledge about the community resources
• Ability to work under pressure

Others

• Having an open-mind and positive outlook in uncovering opportunities and handling challenges

Experience

• Entry level or minimum one year of relevant work experience
• Prior working experience in social services will be an advantage

Education:

• Degree or Diploma preferably in Social Sciences, Psychology, Counselling or Social Work