Assistant Manager – Retail Growth & Customer Experience

Screwfix Direct Ltd.; Birkenhead; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

20% discount with Screwfix and B&Q

Annual bonus scheme

Award winning pension

Discounted healthcare and life cover

Share Save Scheme

Training and development opportunities

Job summary

Screwfix Direct Ltd. is seeking an Assistant Manager to uphold store standards and drive exceptional customer service.

You will work closely with the Retail Branch Manager to oversee front-of-house and warehouse operations, while leading and developing the team to achieve targets. The role offers opportunities for growth, comprehensive training, and a structured shift pattern designed to support development and work-life balance.

Qualifications

• Experienced in management and wanting to take your career to the next level.
• Strong focus on delivering great customer experiences.
• Proven ability to lead a team and hit targets.
• Flexible and adaptable to changing store needs.
• Commitment to continuous improvement and high standards.

Responsibilities

• Store standards – alongside the Retail Branch Manager, ensure smooth daily operations from front of house to the warehouse.
• Inspire your team – lead by example and motivate staff to deliver exceptional customer service.
• Store management – manage budgets, rosters, payroll, P&L analysis, stock levels and drive profitability.

Skills

Management experience

Customer service mindset

Team leadership

Target driven

Flexible

Job description

Screwfix Direct Ltd. is seeking an Assistant Manager to uphold store standards and drive exceptional customer service.

You will work closely with the Retail Branch Manager to oversee front-of-house and warehouse operations, while leading and developing the team to achieve targets. The role offers opportunities for growth, comprehensive training, and a structured shift pattern designed to support development and work-life balance.