Assistant Manager - Reading

Five Guys; Reading; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus up to 15% of annual salary

Secret Shopper bonus up to £2,000

33 Days paid holiday

Free burgers, fries & shakes on shift

Life assurance

Employee wellbeing benefits

Job summary

Five Guys in Reading is seeking an Assistant Manager to work with the General Manager, leading teams on the shop floor and behind the scenes to deliver profitable results and outstanding guest experiences.

You will coach and develop crew, manage shifts, control costs, and own parts of the P&L, while upholding Food Safety and 5-star hygiene standards. A proactive, energetic leader will thrive here.

Qualifications

• At least 1–2 years of management experience in a high-volume hospitality or QSR environment.
• Experience running busy shifts, maintaining energy and driving guest satisfaction.
• Strong leadership, coaching and talent development abilities.
• Knowledge of Food Safety and Health & Safety standards.
• Experience assisting with cost control and inventory/waste management.

Responsibilities

• Lead from the front on the line and dining area to motivate the team.
• Support the General Manager in delivering store results and customer experience.
• Own shift execution to ensure smooth operations and adherence to values.
• Assist with P&L management and controlling labour costs.
• Develop people and identify future talent for advancement.

Skills

Management

Leadership

Customer service

P&L management

Food safety

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers.,

• Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area
• Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Always leading with our values
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
• Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets.
• Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent.
• Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings.
• Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.
• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay
• OTHER AWESOME PERKS
• Days out and social events
• Invite to the annual Assistant Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme, If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
• Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office.
• Five Guys isn't just a job - it can be a career!