Assistant Manager - Multiple Locations

Salvation Army Trading Co. Ltd.; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Virtual GP service

Pension scheme

26 days holiday + bank holidays

Job summary

Salvation Army Trading Company Ltd is seeking an Assistant Manager to run assigned shops, ensuring a welcoming environment for donors and customers. You will manage donations preparation, lead volunteers, and support community engagement efforts.

The role involves engaging with local businesses and coordinating training and recruitment of volunteers to sustain the shop’s high standards and service levels.

Qualifications

• Hands-on role requiring a proactive and customer-focused approach.
• Ability to lead and motivate volunteers and staff.
• Strong communication and organisational skills.

Responsibilities

• Oversee day-to-day shop operations and ensure excellent customer service.
• Lead and recruit volunteers, coordinating collections and sorting donations.
• Establish links with local businesses and community groups to encourage donations and volunteering.
• Open and close shops and participate in staff and volunteer training.

Job description

• Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas and are dynamic by nature?

If this is you, read on!

As the Assistant Manager you will be responsible for the day to day running of the shops you are assigned to. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees, you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the shops and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.