Assistant Manager (Manchester Airport)

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the food and beverage industry is seeking an Assistant Manager for their airport location. You will oversee daily operations, manage staff, and ensure high standards of customer service while maximizing sales and profitability. Join a dynamic team and contribute to enhancing the travel experience for customers.

Benefits

Competitive salary

Duty-free discounts

Regular team socials

Free products

Referral bonus scheme

Cycle to work scheme

28 days of paid annual leave

Qualifications

• Previous experience in a supervisory or managerial role in food and beverage.
• Able to undertake a criminal record check.
• Strong leadership qualities.

Responsibilities

• Oversee daily operations and manage staff.
• Ensure compliance with health and safety regulations.
• Deliver exceptional customer service.

Skills

Customer Service

Leadership

Organizational Skills

Multitasking

Problem Solving

Job description

The Assistant Manager will support the Store Manager to ensure the smooth and efficient operation of the site located within the airport. This includes overseeing daily activities, managing staff, maintaining high standards of customer service, and maximising sales and profitability. The Assistant Manager plays a crucial role in ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at Pasta Evangelists:

1. Oversee the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.
2. Coordinate with airport authorities and management to address any logistical issues or concerns that may arise.
3. Implement strategies to optimise efficiency and productivity, such as streamlining workflows and improving processes.
4. Recruit, train, and supervise a team of stall staff, ensuring they adhere to company policies and procedures.
5. Schedule staff shifts effectively to meet operational needs and maintain excellent customer service standards.
6. Provide ongoing coaching and support to team members, fostering a positive and collaborative work environment.
7. Lead by example in delivering exceptional customer service, resolving any customer complaints or issues promptly and effectively.
8. Monitor customer feedback and implement improvements to enhance the overall experience.
9. Ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.
10. Manage inventory levels and control costs to maximise profitability while minimising waste.
11. Maintain good planning regarding airside passes.
12. Comply at all times with the airside responsibilities as pass holder and monitor other team members and passengers for any issues/discrepancies.

Who you are:

1. Previous experience in a supervisory or managerial role within the food and beverage industry, ideally in a fast-paced airport environment.
2. Able to undertake a criminal record check.
3. Passionate about delivering exceptional customer service and creating memorable experiences for customers.
4. Strong leadership qualities and can effectively motivate and manage a diverse team.
5. Excellent organisational skills and can multitask effectively in a dynamic and fast-paced environment.
6. Proactive and resourceful in addressing challenges and finding solutions to operational issues.
7. You thrive in a collaborative team environment and can work effectively with cross-functional teams and stakeholders.
8. Flexibility in hours, with airport shifts starting as early as 3am.
9. Flexible and adaptable to changing priorities and business needs, with the ability to remain calm under pressure.

What we can offer:

1. Competitive salary to attract top talent.
2. Join a dynamic, fast-moving & diverse team.
3. Duty-free discounts excluding alcohol and cigarettes.
4. Regular team socials and pasta tastings.
5. Free Pasta Evangelists products.
6. Referral bonus scheme.
7. Cycle to work scheme.
8. 28 days of paid annual leave (bank holidays included).

Pasta Evangelists was born seven years ago out of a desire to become the authority in fresh pasta. We’re on a mission to reimagine and elevate pasta as a category, which is worth a staggering £3.8bn yet has seen little innovation for decades.

Since launching our original fresh pasta recipe kit service in 2016, we have built a cult following of British pasta lovers – our Evangelists – who are passionate about discovering the breadth and variety of pasta, as well as the irresistible stories behind it.

Today, Pasta Evangelists is backed by Barilla (the world’s biggest pasta company) and is proud to be the UK’s biggest pasta brand by revenues, as well as one of the UK’s fastest-growing startups. In addition to our website, our recipe kits are also available for purchase through major online retailers like Ocado & Amazon Fresh. Londoners can also enjoy fine Italian dining at our Harrods Pasta Bar or learn to make our signature dishes at our Pasta Academy.

Most recently, we’ve been disrupting Britain’s pizza-centric Italian takeaway market with a new fresh pasta takeaway concept, available on pastaevangelists.com and major delivery platforms like Deliveroo, UberEats, and JustEat. With over 40 kitchens across the UK, we are expanding rapidly, including openings in Scotland and Wales. We also opened the UK's biggest pastificio in Acton, West London, producing artisanal pasta and sauces for our customers.

Given our ambitions, we are seeking exceptional professionals to lead our business through its next growth chapter.