Assistant Manager - Luxury

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a prestigious luxury brand in Notting Hill, where you will lead a dedicated team to deliver exceptional customer experiences. This dynamic role involves managing eCommerce transactions, enhancing the brand's social media presence, and providing personalized service to VIP clients. With a focus on luxury retail, you'll play a crucial role in the company's expansion while enjoying a competitive salary and bonus potential. If you are passionate about luxury retail and eager to inspire others, this is the perfect opportunity for you.

Benefits

Competitive salary

Bonus potential

Prestigious location

Dynamic role in luxury retail

Qualifications

• Proven experience in luxury retail management at Assistant Manager or Senior Supervisor level.
• Strong skills in social media marketing and managing brand platforms.

Responsibilities

• Assist the Showroom Manager in leading the team for a world-class customer experience.
• Oversee and grow the brand's social media platforms, engaging with a global audience.

Skills

Luxury Retail Management

Social Media Marketing

Customer Service

eCommerce Management

Content Creation

Job description

Social network you want to login/join with:

Responsibilities:

1. Assist the Showroom Manager in leading the team, ensuring a world-class customer experience.
2. Support the day-to-day running of the store, maintaining high standards in presentation and operations.
3. Oversee and grow the brand's social media platforms, engaging with a global audience and enhancing brand presence.
4. Manage eCommerce transactions, ensuring seamless order processing and outstanding customer service.
5. Handle international orders and customer queries via the company website and telephone.
6. Act as a brand ambassador, inspiring both customers and colleagues with your passion for luxury retail.
7. Ensure company policies, procedures, and operational standards are maintained at all times.
8. Provide a personalised, high-end shopping experience for VIP and high-net-worth clients.

What We're Looking For:

• Proven experience in a luxury retail management role (Assistant Manager or Senior Supervisor level).
• Strong social media marketing and content creation skills, with experience managing brand platforms.
• Experience handling eCommerce transactions and international order management.
• A passion for delivering exceptional customer service and building lasting client relationships.
• Highly professional, well-presented, and articulate, with a refined and elegant approach.
• Meticulous attention to detail in both operations and customer interactions.
• Proactive, self-motivated, and results-driven, with a strong commercial awareness.

Why Join?

• Be part of an exclusive, high-profile luxury brand with a global customer base.
• Enjoy a competitive salary + bonus potential.
• Work in a prestigious Notting Hill location with an exceptional clientele.
• Play a key role in the company's digital and retail expansion.

If you have a passion for luxury retail, social media, and eCommerce, and you're ready to take on a dynamic role, we'd love to hear from you!