Assistant Manager - Lead Store & Customer Experience

Screwfix Direct Ltd.; Haverhill; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

20% staff discount

Annual bonus scheme

Pension up to 14% contribution

Discounted healthcare and life cover

Share Save Scheme

Training and development

Job summary

Screwfix Direct Ltd. is seeking an Assistant Manager to support the Retail Branch Manager and keep customers at the heart of everything we do. The role offers varied shift patterns, strong training, and opportunities for development.

You'll lead by example, manage store standards, inspire the team, and oversee budgets, rosters, payroll, and stock to improve profitability. Enthusiasm, reliability, and a passion for service are essential.

Qualifications

• Experienced in management and wanting to take your career to the next level.
• Instinctive in knowing what our customers want, you go all out to deliver.
• Extremely driven, leading you to hit targets and inspire those around you.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable & honest.

Responsibilities

• Store standards – alongside the retail Branch Manager, you’ll make sure everything runs smoothly, from front of house to the warehouse. Rolling up your sleeves to keep standards high.
• Inspire your team – you’ll be hands on and lead by example, motivating your team to give a great customer experience
• Store management – budgets, Rotas and Payroll, P&L analysis, managing stock and improving profits are all part of your role.

Skills

Management experience

Customer focus

Target-driven

Curious and improvement mindset

Passionate about business

Friendly and reliable

Job description

Screwfix Direct Ltd. is seeking an Assistant Manager to support the Retail Branch Manager and keep customers at the heart of everything we do. The role offers varied shift patterns, strong training, and opportunities for development.

You'll lead by example, manage store standards, inspire the team, and oversee budgets, rosters, payroll, and stock to improve profitability. Enthusiasm, reliability, and a passion for service are essential.