Assistant Manager: Lead High-Volume Hospitality Shifts

Zizzi; Chester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free meals on shift

50% off food and drinks (outside work)

Earned wage access (Stream)

Job summary

Zizzi in Chester is seeking an Assistant Manager to lead floors, manage shifts, and keep service standards high during busy periods. You will partner with the General Manager, drive guest satisfaction, and mentor a team to deliver “feel-good” hospitality.

The role offers hands-on leadership, progression toward General Manager, and benefits like wage access and staff meals. Join a brand-focused, high-volume environment with strong metrics and customer care.

Qualifications

• Experience as an Assistant Manager, Duty Manager, or Shift Leader in a high-volume, fast-paced environment.
• Proven ability to coach teams to deliver standout guest experiences.
• Strong obsession with maintaining high brand standards.

Responsibilities

• Step up as the manager in charge in the GM's absence, running seamless shifts and bringing our brand values to life.
• Live and breathe the customer journey, coaching your front of house team to deliver standout, "feel-good" hospitality every day.
• Support team development by giving constructive feedback, building confidence, and keeping team spirit high.
• Take full ownership of the restaurant's "curb appeal", keeping standards and safety spot on.
• Work with the GM to monitor performance, manage the financials, and track service metrics to be "better than yesterday".

Skills

Leadership experience

People coaching

Customer service excellence

KPI focus

Job description

Zizzi in Chester is seeking an Assistant Manager to lead floors, manage shifts, and keep service standards high during busy periods. You will partner with the General Manager, drive guest satisfaction, and mentor a team to deliver “feel-good” hospitality.

The role offers hands-on leadership, progression toward General Manager, and benefits like wage access and staff meals. Join a brand-focused, high-volume environment with strong metrics and customer care.