Assistant Manager: Lead Guest Experience & Team Growth

Mitchells & Butlers plc; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Progression opportunities

Brand discounts

Gym discounts

Team socials

Pension

Holiday 28 days

Shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers plc is seeking an Assistant Manager at the Freemasons Arms. You will support the General Manager in daily operations while leading and mentoring your team to deliver outstanding guest experiences and service excellence.

You will train, motivate, and guide staff, acting as Duty Manager when needed, and help create moments that WOW guests, contributing to a welcoming and premium experience across our pubs and brands.

Qualifications

• Leadership experience in hospitality management
• Strong communication skills
• Ability to mentor and develop team members

Responsibilities

• Support the General Manager in day-to-day operations
• Train and inspire the team to deliver excellent guest experiences
• Act as Duty Manager when GM is unavailable
• Lead the team to create memorable guest moments

Job description

Mitchells & Butlers plc is seeking an Assistant Manager at the Freemasons Arms. You will support the General Manager in daily operations while leading and mentoring your team to deliver outstanding guest experiences and service excellence.

You will train, motivate, and guide staff, acting as Duty Manager when needed, and help create moments that WOW guests, contributing to a welcoming and premium experience across our pubs and brands.