Assistant Manager: Lead & Elevate Guest Experience

The Light

Redhill

On-site

GBP 26,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Competitive pay

28 days holiday

Private medical insurance

Pension scheme

Life insurance

Healthcare cash plan

Wagestream access

Employee assistance programme

Free cinema tickets for family and朋友

Job summary

The Light in the United Kingdom seeks an Assistant Manager to support the daily running of the venue, lead the team on shifts, and deliver exceptional guest experiences across our cinema, leisure attractions and catering areas.

You'll bring leadership experience in hospitality or leisure, be calm under pressure, and be flexible to work evenings, weekends and holidays, with opportunities for progression within our expanding venue network.

Qualifications

Experience leading teams in cinema, hospitality, leisure, or retail.
Confident, friendly communicator who leads by example.
Calm under pressure and well-organised during busy periods.
Strong attention to detail and a hands-on approach.
Passionate about delivering great service and teamwork.
Flexible to cover evenings, weekends and holidays.

Responsibilities

Support the management team in day-to-day operation of the venue.
Lead and motivate the team during shifts to deliver a fantastic guest experience.
Help manage team rotas, maintain standards, and keep the venue running smoothly.
Take responsibility for opening and closing procedures.
Ensure health & safety, cleanliness, and presentation standards are consistently met.
Provide training and support to team members.
Handle guest queries or issues with confidence and professionalism.
Act as a keyholder when senior managers are not on site.